TownePlace Suites Syracuse Liverpool

Visited the hotel for our family reunion. Have visited in the past. Starting with the good. Cindy was the best. We were going to arrive a day early. Cindy was very helpful and ensured the we could adjust our reservation and arrive a day early and keep the same room. Very happy with Cindy and her ability to assist. The breakfasts were good, clean and well stocked. Now for the not so good. We were told room service would take place after 3 days. After our 4th evening we asked room services when our room would be done. They informed us we were on the list for the following day. We were given two towels. Next day, no room service. We again asked room service staff when our room would be serviced. They said they do the rooms once a week. Maybe a lack of communication. We did get fresh towels later in the day. The area in front of the hotel had tables and chairs to relax and meet. The bases of the tables contained cement. The cement was breaking up and bits of cement and dust was everywhere. It was never swept away the entire time we were there. My family had finished breakfast and we wanted to chat with the manager about some of the issues we were experiencing in the hotel. When we asked the receptionist we were told we could chat with him “if he had time”. We waited for more than 30 minutes in the dining area and he never came to us. We had used the same hotel in the past for family reunions but the place seems to have been going downhill.

The fridge was not working at all. If a family is requesting a suite there should be a running fridge. I had food I couldn’t put in there and the door latch to the bathroom was broken so we had to yell to eachother to not come in. Not acceptable

Breakfast was good! Room was run down since last year. Cob webs, patched holes in closet door, fridge dented and had a problem staying plugged in. Usually there is dish soap and lotion. None was provided during our stay.

Nice room. Great breakfast I had to switch rooms after my first night when I discovered that the door lock did not work. They were very accommodating in switching my room. The room was clean and had everything I needed. Housekeeping never came and cleaned my room. Maybe that is normal for a suite, and I certainly don't need my bed made or fresh towels every day, but it would have been nice to have a mid-week freshening with a vacuuming and trash emptied. Breakfast was excellent.

Satisified experience The room was great. The bed was nice but the pillows were just way roo soft and didn't offer much comfort at all. It was hard to sleep on them.