Clayton Serviced Apartments Reviews

Response from Property: Dear Guest,Thank you so much for your thoughtful review and recommendation! We're delighted to hear that you found the apartment well-equipped with everything you needed, from the fully stocked kitchen to the washing machine, dryer, and laundry detergent. It's wonderful to know that the self-service amenities made your stay more convenient and comfortable. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Kind RegardsNilantha SeneviratneDuty Manager

Response from Property: Dear Aeron,Thank you for taking the time to share your feedback. I’m very sorry that the cleanliness of the carpets, walls, and shower did not meet expectations during your stay.I especially regret that you had to put in effort to clean the shower yourself, particularly when you needed a clean and comfortable space for surgery recovery. That should not have been necessary, and I understand how frustrating and exhausting that must have been.Your comments have been taken seriously, and I will be arranging a thorough deep clean to ensure this does not happen again. Thank you again for bringing this to my attention.Best RegardsNilantha SeneviratneDuty Manager

Response from Property: Dear Guest,Thank you so much for your thoughtful review.We’re delighted to hear that you found the apartment to be great value for money and well-suited for your group. It’s wonderful to know that you appreciated the space, cleanliness, modern feel, and the convenience of free parking right in front of your block..Best RegardsNilantha SeneviratneDuty ManagerWe’re especially pleased that our team made a positive impression with their friendly service. While our apartments are designed to be comfortable and practical rather than luxurious, it’s great to hear that you found your stay very comfortable.We truly appreciate your feedback and hope to welcome you back again in the future.

Response from Property: Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you found the apartment clean and tidy, with all the kitchen facilities ready for your stay. It's also great to know you enjoyed the convenient location near Monash University and were happy with our service. We truly appreciate your kind words and look forward to welcoming you back on your next visit!Kind RegardsNilantha SeneviratneDuty Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your stay.We're pleased to hear that you found the apartment very clean and enjoyed the surroundings. We appreciate your comments regarding the bedding arrangements, kitchen items, and the sink plug.We apologise that the apartment setup did not meet your expectations. We understand how important it is to have the correct bedding and sufficient kitchenware for the number of guests booked. Your feedback has been shared with our housekeeping and maintenance teams to ensure these issues are addressed, including checking the kitchen inventory and repairing the sink plug.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience on your next stay.Kind regards,Nilantha SeneviratneDuty Manager

Response from Property: Dear Guest,Thank you for your kind review.We're delighted to hear that you enjoyed our convenient location and found our staff friendly and welcoming. It's also wonderful to know that you feel our apartments are well suited for families, couples, and guests planning a longer stay.We appreciate you taking the time to share your experience and hope to welcome you back again in the future.Kind regards,Nilantha SeneviratneDuty Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We're delighted to hear that you were very satisfied with your stay and that the check-in process was smooth and hassle-free.It was a pleasure hosting you during your business trip, and we're pleased that we could provide a comfortable and convenient experience. We appreciate your kind comments and look forward to welcoming you back on your next visit.Kind RegardsNilantha SeneviratneDuty Manager

Response from Property: Dear guest.Thank you for your lovely feedback. We’re delighted to hear you enjoyed the room and found our location convenient, especially for driving and getting around easily. We truly appreciate your comments and look forward to welcoming you back on your next visit.Best RegardsNilantha SeneviratneDuty Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.We appreciate your comments and are pleased to hear that your overall stay was satisfactory. We also appreciate your observation regarding the absence of a fan coil for air conditioning/heating in the room.Your feedback is valuable to us and will be shared with our management team as we continually look for ways to improve our guests' experience.We hope to have the opportunity to welcome you back in the future.Kind regards,Nilantha SeneviratneDuty Manager

Response from Property: Dear Ying,Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and found the apartment well-equipped and great value for money. It means a lot to us that you'd choose to stay again — we look forward to welcoming you back soon!Warm regards,Nilantha SeneviratneDuty Manager

Response from Property: Dear D Sue,Thank you very much for taking the time to share such detailed and thoughtful feedback. We truly appreciate it and are glad to hear that you enjoyed our location, parking arrangements, cleanliness, soundproofing, and the overall convenience of the apartment for your work stay. It’s also wonderful to hear your kind words about Brian and Sarah — we will be sure to pass your compliments on to them.We sincerely apologize for the frustration you experienced with reception availability during your stay. We completely understand how inconvenient and stressful this must have been, especially when you were on a tight schedule for work appointments. Waiting 15–20 minutes on two separate occasions and being unable to reach us by phone is not the level of service we aim to provide, and we are very sorry for the inconvenience caused.Your feedback regarding reception coverage and the phone line has been escalated to our management team. We are actively reviewing our morning staffing procedures and phone system to ensure the reception desk is consistently attended during published hours and that guests can always reach us when needed.Thank you also for your comments about the corridor smell and wall marks. While we’re glad cleanliness met your expectations, we will review these areas with our housekeeping and maintenance teams to ensure a more consistent presentation throughout the property.We appreciate you highlighting the positives, including the workspace, internet, kitchen facilities, and laundry — it’s great to know the apartment suited your needs so well. Your note about the sheer blinds and privacy is also valuable feedback, and we will review this to see how we can improve guest comfort.Thank you again for your honesty and for choosing to stay with us. We’re delighted to hear you would return, and we hope to welcome you back soon and provide an even smoother experience next time.Best RegardsNilantha SeneviratneDuty Manager

Response from Property: Dear Guest,Thank you for taking the time to share such detailed feedback. We’re glad to hear that you found the apartment spacious, comfortable, and conveniently located for your group, and that the room was clean.We also appreciate your suggestions regarding check-in instructions and basic supplies. We will work on providing clearer directions and a simple map for self-check-in, as well as ensuring that longer-stay essentials like dishwashing detergent are supplied in sufficient quantities.Your feedback helps us improve, and we hope to provide an even smoother experience for you on your next visit.Kind RegardsNilantha SeneviratneDuty Manager

Response from Property: Dear Guest,Thank you for sharing your feedback. We appreciate your honest comments and are pleased to hear there was nothing negative about your stay. We’re always looking for ways to make the guest experience more memorable, and your feedback helps us continue to improve. We hope to welcome you back again in the future.Best RegardsNilantha SeneviratneDuty Manager

Response from Property: Dear Guest,Thank you for your fantastic feedback and for rating us 9.7! We’re delighted to hear that you enjoyed our convenient location, peaceful surroundings, and the cleanliness and service we provide.It was a pleasure having you stay with us, and we look forward to welcoming you back again in the future.Kind RegardsNilantha SeneviratneDuty Manager