Crowne Plaza CLEVELAND AT PLAYHOUSE SQUARE by IHG

A very disappointing stay – please consider carefully before booking. The biggest problem wasn't the room type, but the way the front desk treated me. Despite having a confirmed hotel reservation, the front desk staff didn't actively help resolve the issue and simply told me to leave the hotel. Later, another staff member helped us resolve the problem and moved us to a King Room, indicating that there could have been a much better approach. The new room still had issues with the bed and a noticeable gap under the door. The hotel's Assistant General Manager later issued a written apology, acknowledging that the front desk's handling of the problem did not meet the hotel's expected standards of professionalism and respect. I'm sharing my experience in the hope that other travelers will fully understand the situation and consider carefully before booking. Ctrip handled the situation promptly.

The location is OK, there is a train station just outside. It is also convenient to eat nearby.

OK, the price is a bit expensive

Everyone was friendly and helpful during our stay, from check-in to valet parking to the restaurant waiters. The swimming pool is very clean. Our floor was quiet and the room was beautiful.

This house is taxed, but the store still asked me to pay the tax.

領収書も出せないお粗末なフロント 施設は古く暖房の効きが悪い．廊下は食べかすが散らかっており不衛生．それ以上に，レストランの朝食がひどい．フロントの対応も最悪．同行した人は，当初，予約した部屋がないと言われたが，ホテル側のミスでキャンセルされていたことがわかった．とどめは，プリンタの交渉で領収書が出なかったこと．金額もわからず，チェックアウト．領収書と明細はメールで送ると言われたが，3日経っても連絡なし．問い合わせてようやく，明細と領収書が届いた．米国では安めのホテルかもしれないが，これで３万円もするホテルとは思えない．