Weberei Bendix Hotel & Appartements

We stay at Bendix for about a week in each of the past several years as it is close to family and across the street from my now 94-year-old aunt. Normally we’ve taken the apartment, but this past time (May 14 -May 20) we took a room. The room was fine – clean and comfortable. Breakfast and breakfast staff are very pleasant. It could, however, really use a quality coffee maker in the roo, such as the Nespresso machine we had in the apartment. The instant coffee offered in the room is very poor quality. It is a small initial expense, but a great benefit to guests. I especially appreciated the help of Ms. Bopp at the hotel and Ms. Jakuboski at the restaurant in helping me arrange to bring a meal for three from the adjacent Wirtshaus restaurant to my aunt one evening, as she had just returned from a hospital stay. They were kind, thoughtful and helpful…just wonderful. I travel quite a bit and always appreciate coming across people in the hospitality industry that help make things work for guests. It is the kind of thing people remember about an establishment when recalling a pleasant stay. I did not, however, appreciate the reaction of the bearded man at the Wirtshaus restaurant (head waiter?). He displayed visible e irritation at the meal request, not only to staff, but to me, the guest. I found his reaction extremely rude, immature, and, inhospitable - especially of a 50 or so year old man. You just should not do this in front of a hotel guest. Not at all characteristic of what I’ve experienced at the hotel. The Bendix Hotel is our first choice when visiting family in Dulmen, and likely will remain so.