Terrace Elite Resort Ultra All Inclusive

everything is good here except that you can better have staff who can also speak Dutch "Only at the hairdresser". service at the hairdresser was very bad and pushy. they only want cash instead of pin. also treatments are forced on us that we do not want and we have indicated that more often. for the rest everything is good. service was good, food is good, friendliness is top, Selma who works in the lounge bar can speak reasonable Dutch and is very customer friendly. she makes the effort to learn and speak Dutch.

This hotel is sold as 5 star hotel but it really isn’t. We stayed in two rooms - myself and my husband in one and my sister, her husband and daughter in the other. We paid £800 pp for a week. However, we landed early hours of the morning and departed early hours so we really only got 5 days - not the hotel’s fault. Pros: The hotel rooms were clean and tidy. The beach is fabulous and there were plenty of sun loungers, clean toilets and food/drink available. The sea is clear and the sand was clean. Waffles and ice cream at the beach were lovely. The entertainment staff are very friendly and do make every effort to get people involved. The spa is nice - we all had a massage, Turkish bath and facial! Really lovely experience. Cons: The food wasn’t great quality and was cold most of the time. You have to serve yourself tea/coffee etc at breakfast and that’s if you can find any clean cups or glasses. In the evening, if you can get someone’s attention, you’ll be able to order drinks. However, there was often no ice, or the soft drinks were flat. Cocktails at the bar never came out the same - even when ordering the same thing. We ate out 2/5 nights during our stay. Sadly, it just doesn’t meet the standard of a 5 star hotel. The pools were absolutely freezing - we went mid October so I understand that the temperature has dropped, but they were unusable. Luckily, the sea temperature was still ok for swimming so we were able to spend time in the water. Whilst the staff aren’t unfriendly as such, there’s not really that feeling of being welcome at the hotel. The real kicker was when we checked out and a guy who we had never seen, on reception, pointed to the tip box on the counter and indicated for us to put something in. He held out his hand and took the notes of what we had given, put them into his pocket and then put the change into the box. I was genuinely shocked - we had been tipping throughout our stay when we felt it was warranted! Overall, we had a lovely holiday spending time together as a family but would not return to the Terrace Elite.

The hotel was beautiful, all the hotel staff worked very well. They all did thier everything to make you feel welcome. The food was great, it catered for everyone, a very wide variety of choices. The alcoholic beverages were also very nice. The entertainment on a night time was amazing. The entertainment team always tried getting you involved, you would always see them around the pool if you needed help with anything. They put on a show a couple times around the pool which was excellent because they'd try get everyone to stand up and dance. Thier is mini games to win prizes some of the night which are worth getting involved. The rooms were always kept on top of always kept clean. It was definitely worth the value of money

Close to shops, beach and mountain/sea view, chilled out atmosphere in the day with plenty of activities to do for all ages, entertainment in the evening was top tier- fire show, cabaret, African dance basically something for everyone with a mini disco for the kids to start the evening off. The rooms were very clean with a cleaning service everyday and all other areas of the hotel were spotless. All staff members were polite and attentive. The pool was so much fun and also very clean... big enough for everyone! We will be back to visit again

This hotel is not 5 star, but it does have 5 star elements, but lacks the detail required to be 5 star! We arrived late, food on offer was underwhelming. This improved throughout the week. It was repetitive though we did find something each day to eat. Whether you were served a drink at your table was a hit or a miss, we mostly fended for ourselves during meals. The entertainment team are friendly as was our cleaner. The local area has plenty of shops nearby. I felt the outside areas were dirty, the pool bar, the ice cream stall, like I say lacked detail. I wouldn’t want to go peak season.

We had such a fantastic stay, and it was all thanks to the incredible animation team who brought the place to life! Huge shout out to Caramella, Pika, Dido, Merry, and the rest of the crew – you guys absolutely made our holiday. From fun games during the day to dancing and entertainment in the evenings, there was never a dull moment. The energy and vibe they create is seriously contagious! Additional shout out to Mehmet who was a great bar tender . The pool area is beautiful, though fair warning – it can be a bit chilly in April. Still, it’s a lovely spot to relax and soak up the sun. We also loved the shuttle to the beach – such a convenient touch – and the beach activities were great fun. Only small downside was that the dinner options felt a little repetitive by the end of our stay. That said, the freshly made pasta and pizzas were a definite highlight and made up for it! All in all, we had a brilliant time and would definitely come back – especially for that top-tier entertainment team!