The Coach Hotel

Initially refered ro a single room though I HD booked a double room. Later corrected after my intervention. Poor customer care at reception. Noisy music late into the night from the pub.. Cut my stay to one night instead if two nights.

The staff were incredibly kind, giving me an upgrade to the honeymoon suite. The hotel itself is tired and access through the pub isn’t the best welcome, but the staff more than made up for it. That’s bed was comfy and there was a roll top bath in the room, as well as an em suite with a short. Great value for money.

Easy to park. Currently undergoing an upgrade with new rooms and function area at back. Front bar is a work in progress.

The room really needs a mirror, the mattress was comfortable enough but has a damaged spring as was noisy, aslo has roll inwards, maybe time to replace. Shower was fantastic, which is unusual for a top floor. I would remove the runner from the bed as it was covered in stains but bedding clean and fresh. My room was above the smoking area so really noisy on the Sunday night and the guys outside in the morning were not quiet. (I think staff) Cheap so didn't expect more but great location for NEC. I can see some work is being done and hope it continues. Recommend Partridges Deli for Breakfast down the street, it was amazing.

We stayed at The Coach Hotel and I wouldn't stay another. The rooms were nothing like what was advertised. They felt run down and unclean, and the bathroom had a strong mould smell that was genuinely unpleasant. Our room was directly above the jukebox, and it vibrated with the music. In my view, that space should not be sold as a bedroom. I appreciate it is accommodation above a pub, but this was on another level. The only small positive was that the music stopped at midnight. Based on our experience, I would strongly recommend reading the negative reviews before booking. Our room, and a friend’s room further down the hall, looked nothing like the photos. After staying there, I find the positive reviews hard to believe.

Parking is onsite, i had a room in the chalets and it is great.

Clean room, comfy bed, well-sealed shower, warm room (but not too hot) even though it was a cold night.

Staff were absolutely fantastic so welcoming which made it better for me as I have never worked away from home before I wouldn’t go to any other hotel if I have to stay in Birmingham for work in future I will only use these guys absolutely fantastic