My stay at B&B Hotel Köln-Messe was an absolute nightmare and genuinely terrifying. After reporting the incident, I completely disagree with the hotel's explanation and response.
Here is what happened: Around 1:30 AM, a woman kept banging on our door and repeatedly tried to unlock it using the keypad. This went on for several minutes—it definitely was not just "50 seconds" as the hotel claimed. She persistently tried different codes, and afterwards, we heard her going down the hallway trying keypad codes on other doors. This was definitely not just a drunk guest mistaking their room.
We were scared to death. We cracked the door open slightly, saw the person outside, and immediately slammed it shut, wedging a chair against the door to protect ourselves. We couldn't fall back asleep for hours.
The next morning, we immediately reported the incident to the hotel. Management brushed it off, saying it wasn't a serious issue since nothing happened to us, offering zero apologies or accountability. When faced with danger late at night, our self-preservation comes first. Ensuring guest safety and stopping strangers from repeatedly trying to crack door codes is the hotel's fundamental responsibility. They completely downplayed this security incident and dismissed our terror.
This stay completely ruined our trip. I strongly condemn this hotel and its management for their utterly irresponsible attitude. I urge fellow travelers to stay away from this hotel. I do not recommend it to anyone. If you care about your personal safety, steer clear of this place.
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