Kommerzhotel Köln

The location was great and the room had everything I need. Sometimes it was a little noisy Good value for the price

One man rysh into my room while i had checed in, i guess who is the one doing clean service. No bottled water offered everyday

Plus: Location: it is really close to cologne station View: it is great view where you could Rhine river at sunrise it is golden and it is beautiful Amenities : everything is comfortable. I love the fact they provide carbonated water and can opener for the bottled water. It is small details like that which differs between great and marvelous. Hospitality: I was really tired when I arrived and the front desk understand my exhaustion. I appreciate that. Services: storage of luggage available

- Location is very convenient - Use a key to enter the room and cannot lock from inside - Walls are a little thin, I could hear some noise from the next room - Friendly staff - The trash bin was not empty when I arrived

Hotel a located the main station very convenient. I booked a room for one person a bit small but overall I enjoyed in this location

Location and upkeep of the room are fantastic. Certainly a great choice if commuting in and out Cologne by train. However the customer service at the reception was horrible. He was unwelcoming and unhelpful. We arrived exactly at 3pm for check-in and were told the room is not available and needed to wait 30min, then we saw a small waiting group forming and when the other guests asked the other check-in receptionist, he said it's ok to check-in. Normally when the room isn't available, you would still process the check-in first but the first officer just brushed us off. Then we asked if there is a toilet and were told it's on 2nd floor but when my mom went up it's locked. So they made my old folks wait and not able to go toilet. Overall reception experience was just unfriendly and unhelpful but we were only staying a night so it's still a good choice for us for the convenience.