Hotel Ahl Meerkatzen

I chose this hotel as I have stayed on other visits to Cologne. Very disappointed to find my room had no suitable curtains to cover the window. No electricity in half of the room so I used an extension cable I borrowed from reception. The bathroom was partially renovated but had bare cables coming from the wall. I approached reception concerning the problems and was promised my room would be changed the following morning. I approached reception in the morning to be told they would not change my room. This was due to other complaints and guests having to move to a sister hotel. Clearly, this hotel is undergoing refurbishment. However, unfinished rooms should not be let. I have asked for a refund and fully expect a suitable response from the manager. This hotel used to be very good. What has gone wrong???

Stay was ok but even for 3* I found various factors very upsetting; #1. Stairwell main fire escape ALL doors were wedged open!! Is this legal?! #2. Entering the room my first impression as a stained seemingly worn out carpet looking disgusting!! #3. Using the toilet I found I could not close the door because the toilet IS IN THE WAY!!! *******!!! #4. The safe for my keys, money and passport was BROKEN and impossible to use - no handle, no batteries. This gave me a worried feeling throughout my stay!!! #5. THE TELEVISION DID NOT WORK - and it seems HASNT WORKED FOR WEEKS!! Outrageous and in breach of your contract. #6. A small but simple point to correct - a missing bedside lamp shade. #7. Finally just a point of service with the lady serving breakfast noisily clipclooping about in her shoes as well as being surly and noisy with serving and clearing breakfast Please find relevant photos attached! I now expect some compensation for the lack of a tv nor safe

Breakfast was very good and of course with location

Nice location and great environment, no noise and decent breakfast

I am speechless and wowed the hotel was built in 1264 and is in the most prime location with such good breakfast