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Hotel Mondial am Dom Cologne - MGallery
4.2/584 Reviews

Hotel Mondial am Dom Cologne - MGallery

Cologne City Center Cologne|0.08km from Museum Ludwig
Definitely one of the best hotels I've ever stayed in and the best hotel from Accor Hotels. I had accidentally booked the wrong dates for my stay. As soon as I realised it, I contacted the hotel. The staff helped me to change my reservation dates. While on my trip, due to the strikes in France and problems with the train connections I had to postpone my meeting online. I sent an email to request to check in early since I will be having my meeting at 1 p.m. Ms Wulff made the necessary arrangements prior to my arrival. On my arrival I was able to check in early and able to proceed with my online meeting. Without her help I would not be able to conduct my meeting. On the next day, I had another online meeting. Her colleague made the necessary arrangements so that the housekeeping team could get the room cleaned before lunch and my next online appointment. Till date I have stayed in a number of hotels from the Accor Hotels group. In comparison to M Gallery am Konzerthaus in Wien, Hotel Mondial am Dom in Cologne exceeds my expectations. Professionalism The staff at the reception were not only friendly and good at what they are doing, they are also willing to help and went an extra mile to make things possible. I would not have been able to get my work done if they did not help me. Even when checking out, the staff was professional and showed interest to assist customers whenever they dan. Splendid Location Situation a few minutes walk from the train station and the main city area, is this hotel definite one of the most strategic location in Cologne. View of the Cathedral I managed to get a glimpse of the cathedral from my room. Dinner I had dinner at the hotel restaurant. It was not only affordable, the service was impeccable. The waiter even suggested where I could sit so that I can get the best view of the area. Awesome! I would like to thank the remarkable staff for making my stay in Köln memorable und unforgettable. I would definitely be staying in this hotel again when I visit Cologne. In German (Deutsch) Das Hotel Mondial in Köln ist mein Favorit und ist mit Sicherheit das Hotel von der Accor Hotel Gruppe. Ich habe bei der Buchung das falsche Datum eingegeben und musste meine Buchung ändern. Die Mitarbeiterin. hat mir geholfen meine Buchung zu ändern. Wegen Streiks und Probleme mit Deutsch Bahn musste ich meine Termine verschieben. Ich habe das Hotel gefragt ob ich früher einchecken kann um mein Termin online wahr zu nehmen. Frau Wullf hat alles für mich arrangiert damit ich meinen Termin online fortsetzen kann. Am nächsten Tag habe ich auch einen Termin online. Der Kollege von Frau Wulff hat mit dem Housekeeping-Team koordiniert damit das Zimmer von 13 Uhr fertig gereinigt ist. Dadurch könnte ich meinen Termin um 14 Uhr wahrnehmen. In diesem Hotel sind die Mitarbeiter:innen nicht nur freundlich sondern auch hilfsbereit. Diese Motivation ist leider eine Seltenheit auch bei den Luxus-Marken von Accor. Wenn ich mit M Gallery am Ko
Dorint Hotel am Heumarkt Koeln
4.4/5101 Reviews

Dorint Hotel am Heumarkt Koeln

Cologne City Center Cologne|0.62km from Museum Ludwig
Sadly this is NOT a 5 star hotel and I don’t even know how they got that rating. They may have been at one point but unfortunately my experience there was not of a 5 star hotel. The staff was very friendly however the hotel itself was very underwhelming. Upon arrival there was a paper stuck on the elevator saying there will be no water after midnight for the next 3 days . We then got a room on the 6th floor which had a nice view of the street, however at 8am in the morning we were woken up by drilling sounds from a floor above us and when we complained to the staff they said there was nothing they could do about it, we then finally got moved to the second floor, but the furniture in that room was so old rusty and outdated in my opinion. My boyfriend wanted to go take a nice swim in the pool that is advertised on their website only to realize that using it is an extra charge as the pool does not belong to the hotel. The pillows we had were also very bad, usually you get a set of about 2-3 pillows in 5 star hotels but we only got 1 flat pillow each which was very uncomfortable to sleep on. Sadly the only good thing about this hotel is that it’s very close to everything, about 5 minutes to the main station and the supermarket is right across the street as are most restaurants. The Rhein river is also quite close. I believe the hotel has a lot of improvement to do but it seems they are not even considering improvement any time soon. After the not so great experience we had we thought maybe they might offer some sort of compensation but nothing was offered. Once again this is really not a 5 star hotel so don’t be fooled.

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Top rated hotels in Cologne

Searching for hotels near Museum Ludwig? Compare room rates and reviews to find your ideal stay.
Hilton Cologne
4.4/5109 Reviews
Cologne City Center
was told after checked in that they were undergoing water piping in midnight and bo water from 11pm to 5am next morning. wish they had posted this when made the booking. other than that, it is always my favorite hotel to stay at in Cologne. location is excellent, 300 meter to central station and city center.
Altstadthotel Hayk am Rhein
3.4/53 Reviews
Cologne City Center
We were at five in the apartment AM1, which is really top. I would like to begin with the positive, namely that the apartment is ideally located directly in the old town of Heu market with a metro station in front of the door, and is also sufficiently spacious for five people. Now to criticism: the staff appeared not to have finished with the cleaning, the key was given to us by a cleaning force and we entered a apartment with a still running washing machine and a sticky floor in the upper floor. In the course of the evening it was cold in the apartment, we had to find that the heating was defect and even warm water was not available. Telephone had several times nobody to reach until I went to the hotel just ten. There was closed at both doors, there was no doorbell, I knocked on the windows. Contact with the staff is no longer possible after nine! The next morning at eight, I returned to the hotel, where the young receptionist apologised hundred times. She had already read our email with the problem description - but there was no reaction. She promised that in an hour someone would come for heating. After two hours we called to ask ourselves, as no one had yet appeared. She said that no one could come, it was a ”problem of the city” we can do the hotel - but only at 12:00! After I pressed, she promised to call the boss. Suddenly they could send a craftsman, so the first statement was apparently lied. They didn't want to take care of it, but at once it went, and in 30 minutes the craftsman was there. Unfortunately, too late for us, we had to leave a short time. After all, the guests will be able to shower after us. The ”chef” was only on the afternoon, so I came back to present my complaint to him. He kept the finger of the mouth and made ”pszt”, what I felt very respectless. In general, he seemed little interested in what I had to press, shed next to his calendar and talked to other guests. I was angry, so I had never been treated in a ”hotel”! We asked us for a part of our money. The receptionist was ready to give us 10% of the price of ”thirty euros”. I advocated that we had paid 400 euros (a ridiculous price) for the night, 10 percent are 40 euros. He agreed, but made the condition that we should give him in writing and confirm with our ID number that we are not writing bad reviews. This person was unhellable, disinterested and respectless. We didn't enter the deal. I am very disappointed and angry. In the sense of the guests I hope that something changes in the future with regard to service. By the location the hotel would have been
Burgerhofhotel
3.5/52 Reviews
Cologne City Center
Hotel location is very good, from Cologne Cathedral, about 10 minutes walk from Cologne Central Railway Station, many restaurants downstairs, walking distance to the nearby shopping center, the bathroom is small, but very clean, just the shower area is small People who are overweight may not turn well, breakfast is rich, there is no problem to eat, the overall price is not bad.
Excelsior Hotel Ernst am Dom
4.5/562 Reviews
Cologne City Center
The hotel is right next to the Cologne Cathedral, and there is a great restaurant downstairs, next to the train station, the traffic is very convenient. The room you stayed in was very spacious and you could spread out your suitcase at will. Drinks in the minibar are free and good value for money. The reception staff were friendly and happy to answer questions. The bellmen are also friendly. Parents stayed very satisfied.
Eden Hotel Fruh am Dom
4.1/596 Reviews
Cologne City Center
Great location spoilt only by the external building site during week days. Nothing to do with the hotel. We were allocated an inner courtyard room with unattractive view but a good choice for a quiet nights sleep. Everywhere was clean with a large locked room by reception to store luggage after check out. Only the many church bells disturbed us! Staff were accommodating and breakfast terrific - fresh sliced fruit and plain omelette (on request) - unusual in our experience for a 3 star hotel. Coffee especially good and hot. Plenty of seats and table even at peak times. We stayed with a group of friends who all endorse these comments.
Stern am Rathaus
4.7/541 Reviews
Cologne City Center
Great hotel in fantastic central location close to train station and Cathedral . The room was well designed which made the most of the space and was spotlessly clean. The staff were superb and made us feel very welcome. Breakfast was again superb and the choice really good for a small boutique hotel. Would definitely recommend and return if we visit Cologne again. Only small point we would make is to try and add some privacy blinds or something on the windows so the curtains do not need to be closed as room overlooked by building close by

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Cologne Travel Guide

Looking for hotels in Cologne? Trip.com is a great place to start. On Trip.com, it's easy to search for hotels in Cologne. Located in Germany, Cologne is a well-known and vibrant city. Cologne is a city with tons of tourist attractions. You'll never want to leave!

For those traveling for business and tourism, Cologne Bonn Airport is the preferred choice when visiting Cologne. Besides flying, taking a train to Koeln Central Railway Station is one of the other major methods of transportation.

Trip.com offers discounts of up to 20% on 304 boutique hotels in Cologne. Cologne has many well-known chain hotels which are suitable for both business trips and vacations. Those who favor Novotel can choose a hotel under its name. In Cologne, there are hotels under the Novotel brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Novotel. Pullman Cologne in Cologne is a favorite among Trip.com users. Many tourists also stay at Hilton Cologne.

There are quite a few famous attractions in downtown Cologne, such as Gross St Martin, Cologne City Hall, Old Street along Rhine. If you want to spend a fun vacation with your family, locals recommend visiting Brühl. You can also visit top-rated attractions like Koeln Triangle, Eigelstein Torburg, Cologne Cathedral. Commercial areas like Rolex Deutschland, Hohe Strabe are ideal places to buy souvenirs.

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