Shangri la Hotel Colombo

The hotel is right by the sea and the area is really lively at night. The lobby on the ground floor connects directly to the adjacent mall, which I believe is the best mall in Kuala Lumpur. The room was very comfortable, with amazing ocean views!

The location is excellent, right inside the One Galle Face mall and in the same building. The pool is lovely and very relaxing, with sea views. My only issue was that there were only two staff members at the front desk, and they seemed quite cold and unfriendly.

The hotel's location is excellent, right above a shopping mall that has plenty of restaurants and a supermarket. The hotel breakfast was also very good and substantial. We had a very comfortable stay.

Excellent service and a great stay overall. I found the male staff generally more communicative and welcoming than the female staff. I hope the quality of service from the female staff can improve to be more customer-focused and not afraid to go the extra mile.

Extremely satisfied 👍. After the chain bombings in '19, the security measures here are truly commendable; I didn't expect such strict security checks. Shang Palace is as delicious as ever, and the chef even came out to greet us, which was lovely! Our room faced the sea, and we enjoyed two beautiful sunsets! The second floor has direct access to the mall, with all the tourist-favorite brands located near the hotel. Since my flight was late, the hotel allowed me a late check-out. I really love this Shangri-La!

The hotel facilities are great, but the atmosphere was a bit tense. Overall, the hotel itself is good; the rooms and service are all up to par. However, this experience felt a bit strange. We arrived in the middle of the night, and as soon as we entered the hotel, there were two layers of security checks: first, military personnel with sniffer dogs, and then the hotel's own security. Honestly, this kind of setup made me feel a bit tense and unable to relax. I was looking forward to the sea view when I woke up, but the weather wasn't great that day; neither the sky nor the sea were very blue. The advantage of the large floor-to-ceiling windows wasn't really utilized, which was a bit disappointing. After leaving the hotel, the street outside was full of tuk-tuks, emitting a strong diesel smell. It instantly pulled me from the vacation vibe back to reality. 😑