Hotels Near Express in Columbia

Met family in Columbia, MD - the hotel was clean and the staff were very friendly.

Beautiful room and location. Perfect for families. The location of the hotel is amazing. I liked that it was in the downtown Columbia area where there are several nice restaurants within walking distance. We could see a pool below our room outside. The suite/room decor was great- reminded me of a model home. We had a 2 bedroom unit that reminded me of a large extended stay hotel. It had a beautiful kitchen that was fully equipped with plates, pots, pans, etc. There was a washer/dryer, large walk-in closet, beautiful bathroom. The only drawback was the 2nd bedroom because it was only large enough for the queen bed inside it. But that wasn't a problem for us.

Overall a nice stay, however, the rooms (we had two) did not provide a welcome book with information regarding restaurant hours or a menu. We would have liked to know of the nearby restaurants or what to do in Columbia. The elevators did not work properly - very shakey and actually moving before the doors closed! Breakfast and dinner were overpriced but service was very good. The shower pressure was amazing!

Stayed here with my husband last week. I've had better sleep on an airplane and a cleaner room at a Motel 6. I strongly advise you to not stay here, but if you must, absolutely don't stay in the basement room (Suite T). The Inn advertises Tempur-Pedic beds, but apparently with this room, you get 2 innerspring mattresses that are 13 years old and one of which was broken. Look, I have stayed in hotels that looked much nicer in their online pictures, but I have always shrugged it off and dealt with it. After a nearly sleepless night of tossing and turning, I said to hell with this, I'm not sleeping another night on this rock of a bed. I went to the front desk to let them know one of the beds was broken and the lady acted like I had told her aliens invaded the room or something. ”The bed is BrOkeN?!” Yes, it's broken. It's sinking in the middle and the slats under it have fallen out. She said she'd check on it in a bit and then very casually and slowly left to go get something from her car. She eventually started the trek downstairs and I began to tell her how uncomfortable the 1 working bed is (since I thought we'd be getting Tempur-Pedic mattresses as advertised) and she abruptly stopped and said, ”Oh, so do you want to upgrade your room?” I told her I don't want to pay for an upgrade and she gave me the sarcastic, ”Oh, okay” response like that Jennifer Lawrence gif. I told her I either wanted a room upgrade or to check out. After inspecting the bed and determining that it was, in fact, broken, just like I said, she said she'd call the manager. The manager agreed to upgrade our room. We were almost put in the room at the front right of the property, but a wooden step leading up to it was broken, so the lady put us elsewhere. I don't know how this place hasn't been sued into oblivion yet. The upgraded room was certainly better, but we still had stained pillowcases and towels and the microwave turntable didn't turn. The whole place is pretty much like this...things in disrepair, some of which seem so obvious, it must be a choice to not fix them. As a side note , my fault for not doing better research, but this is not a bed and breakfast anymore. Instead, you get a grab bag of blueberry muffins (mine were expired), very crunchy, dry granola bars that taste like cardboard, some packets of instant oatmeal along with paper bowls and plastic utensils, and a couple of juice drinks. They use Covid as an excuse to not serve breakfast anymore, but we all know this is more about saving a buck than Covid fears. It's a shame this place has become the way it is. It's a beautiful house with beautiful grounds and has so much potential. It needs TLC that the current management is clearly not going to spend the money on. I hope someone else takes it over and makes it the gem I thought I was going to be staying at.

The customer service here from the staff was excellent. Kamari, Namoi, Shanel, Rose, Kristy, Tatiana, Ashley, Kayla, Gladys and Candace were all nice and accommodating to me during my two week stay here. If you are ever in the Columbia North area, I recommend this hotel and be sure to ask for any of the staff members I have listed here.

After reading all of the reviews, in particular the more recent reviews, I was concerned about our stay before we even got there. We knew it wasn’t going to be the Ritz and we were ok with that. What was important to us included a larger than average hotel room, cleanliness, and location. Maybe it was luck but our experience gave us all three of those things and more (like a free breakfast each day). The reviews that discuss an absent front desk employee were not wrong. At one point there were easily 11 of us in the lobby waiting for someone at the front desk so that we could either ask a question or make a purchase from the very small convenient store selection. This was around 9pm and we waited for 20 minutes. I gave up at that point. That was my only negative experience. The room was truly the perfect size with a futon for a couch from West Elm. The shower was separate from the toilet area which was also a nice touch. Our room did not have a bathtub (not an issue for me but I guess if we had small children it might have been). I will say there was a strong smell of ********* in the halls every time we left our room but that doesn’t really bother me - I do recall reading that in other reviews. Considering I had such low expectations going in I really can’t complain. Our room was clean, the staff were friendly when they were available. The only real inconvenience was the fact that they did not have enough luggage racks and even after waiting 25 minutes for one to be returned we just decided to take multiple trips out to the car. Don’t let the reviews scare you. Management understood the assignment and made improvements.

This hotel has been amazing in so many ways. We had a horrible First night as a lacrosse team from BC at a neighbouring hotel and had to leave. Sonesta Select Columbia found us rooms and were so accommodating. The rooms were clean and polished, the staff went above and beyond for us and the amenities were exactly what we needed. I totally recommend this hotel for anyone

Great, super clean rooms. Located conveniently in a walking distance to a number of restaurants, shops and Toby's Dinner Theatre (2 miles down the road) where we saw a beautiful performance . Lovely, courteous staff at the front desk and at the breakfast. Hot breakfast in the morning. Sadly, guests are leaving trash in front of the hotel on a bench without cleaning after themselves. Thank you, Team Hampton Inn and Suites, for your hospitality!