Extended Stay America Suites - Columbia - Northwest Harbison

We had to stay for an emergency in our home. We were pleasantly surprised at how clean and nice the hotel was. Despite the age of the building.

This was the worst stay ever. I booked a two room suite when I got there they only had a room with double beds. They didn’t have any dishes, utensils, pots or pans in the room to eat or cook on (which is the purpose of having a kitchen) They don’t offer breakfast. We found two roaches in the room. We had to pay $1 just to use the room phone (that was funny lol) The shower was dirty. Should I keep going? ……

I definitely appreciate the affordable cost. However, there needs to be some serious renovations and upgrades to rooms and service. I had to stay for a week and there is no house keeping at all. You have to exchange what you have for fresh towels and linen at the front desk. It says breakfast is included which was the main reason I selected this hotel, so my son could eat before school.! They only have a grab and go and that was very disappointing and inconvenient for us.!

Charged for everything but provided nothing except packets of oatmeal, grits, coffee and muffins 😭even had to take out your trash. Over priced for sure

You have to pay to use the utensils, you have to take your own trash out, elevator hasn’t been inspected since 2022, staff isn’t available after 10.

Water was cut-off for four hours and I could not take a shower. Breakfast is not breakfast. It's fruit roll-ups and coffee with grounds floating in it. There's wifi interruptions, there's no business center or printer. It's perfect for a crew of foreign workers as many guests were. Not a place for a business career oriented person. With wifi interuptions, no water for four hours 8am-12pm, no printers etc. it's not suitable for a person whose traveling for business. Great if your a construction company.

The bed was hard and the shower was nasty. The room smelled very musty. The breakfast is only nutrigrain bars, muffins, oatmeal and coffee. I was surprised with hidden deposit fees which I was not informed of before my stay. The staff was friendly though. This was my first and probably my last time staying at this property.

The woman who check us in was the high point. She was awesome. However, we didn’t feel safe, the rooms were dated and dirty. I was up most of the night checking on my vehicle and felt like I had to put a chair in front of the door for safety.

The staff was accommodating, kind, and very good with customer service, they were able to answer any and all questions I had during my stay.