Holiday Inn Express & Suites Columbia Downtown – the Vista

Location: Many reviews mention the hotel is in a central area, close to downtown, allowing easy walking.

Everything that could go wrong did. Arrived at hotel at 4 pm check in was. @ 3, room was not ready until after 5pm. We were not the only guests impacted. Upon return there was no handicapped parking which is a requirement for us. Breakfast was a disaster no food ready, no coffee cups. Took multiple trips to finally get fresh food at 930, started trying to get breakfast at 830 Shower created flood in bathroom requested at 11 to get a freshen up was told it would be a few hours. Upon return of activities at 4 pm nothing had been done. Contacted front desk they said they would let housekerping know WHEN they became available! At 6pm we requested fresh towels since we knew nothing else would get done. Parking that night same fiasco except overflow parking we were aware of, problem with card key had to come back to hotel to get it coded, still didn't work. Breakfast next day was a bit improved, still had to wait for fresh otems. Check out was best part of the experience. I explained all the issues and Sabrina was compassionate and said she would discuss with her manager. Not a repeat, maybe call before you plan on arriving to make sure your room is ready especially if with small children or elderly.