Top rated hotels in Columbus

Holiday Inn Columbus Dwtn-Capitol Square
3.9/5102 Reviews
I stayed at Holiday Inn for one night on June 27th and they made a hold on my credit card. However, the hold was never released and they actually charged my card. I have lost count how many times I have called the hotel to get it solved and get my money back for something they should not have charged me. Some of the times the front desk person was really rude and in several occasions they said that they would verify and call me back, which never happened. In the moments that I could talk to the manager (which was not easy since she is usually not there) she was actually nicer but did not solve the problem either. They keep saying that the amount is going to be refunded to my credit card, but I never got the refund. It has been more than a month since I stayed at Holiday Inn Columbus Downtown and I am still trying to get this refund. In summary, only stay at this hotel if you are willing to loose your deposit and spend time and patience trying to get it back without knowing when. So if you stay there, good luck.
Holiday Inn Columbus - Hilliard
4.2/599 Reviews
I had a great experience. The staff went out of there way to help us. They gave us a late checkout and plates for our pizza. The room was very clean and the beds were comfortable. I will definitely be coming back next year for Buckeye countryfest if we go.

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