2-Star Hotels in Commerce Charter Township

Against my better judgement, I decided to come back to this hotel because it’s close to my son and, after my review from December 2022, the manager (sorry but I cannot recall his name) promised to give them a second chance. This year, both doors were closed to keep the cold air out, four clean floor mats and Christmas music warmly welcoming me. The fireplace wasn’t on the entire stay, the doors on both sides open. Same as December 2022. Why have a fireplace if you’re not going to use it, especially during the holidays. The front desk employee on Christmas day was very friendly however, please make guests feel the Christmas spirit-music, fireplace, anything to make the lobby festive. On arrival day, I received a text at 1:50pm from Miranda (didn’t give her job title) asking “how is everything in your room”. When I got to my room at 8:30pm I texted her everything I found with photos. She did not reply to any of my issues but Joshua (did not identify job title) said “we are sorry for that would you like more towels or anything?” Every Hampton Inn my husband and I have stayed in for more than one day has provided four bath towels. Same as last year, no “easy chair with ottoman” as mentioned on website, yet in the corner a floor lamp. Space is empty, which indicates a chair must have been there at some point. This was mentioned on Trip Advisor in September 2023. No luggage rack, a wall switch that I curiously asked Miranda what it was for-no reply. Found two hairs in my bed, and I texted a photo. No response. The bathroom ceiling peeling Elite Hospitality Group is letting this hotel not live up to the Hilton standard, and neither doesn’t read guest surveys or reviews. Managers and employees can only convey what guests are saying. The rest is up to Basil Bacall and his team to make the traveler want to return. For me, I won’t be back when visiting my son.

Wonderful hotel in the northwest corner of the detroit metro area. The clean and modern rooms were perfect for my week long stay in august