Best Hotels near Michael Kors Outlet, Concord

We were scared to walk in the room, stains/stuff everywhere. There were hand and feet prints floor to ceiling. The TV was filthy, the remote didn't work. There was tissue paper wadded up in the peephole behind the door which was very uncomfortable. There was unidentifiable red fluid on the mirror at the top and stains on the top of the sheets and bedspread. The bathtub had smudges and gunk on it and the window was so gross you almost couldn't see out of it, it looked frosted.

A little Outdated and older . Not very clean . Just looks like it’s ran down and old

The stay at this hotel was simply average at best. The hotel and rooms all need an update, the coffee was average at best, the service was just OK. Being a Hilton Honors member I have stayed at many Hilton properties and I would say that this one could be really great, with a little better focus on quality in their accommodations

Quality Inn - Concord 80,TRANSIT CT NW Concord, NC 28025 PLEASE READ, and Make your own decision. I've traveled a lot over the last 45 years and this hotel shouldn't even be listed as a Quality Inn !!! This is a very old 2 story property that was typical of early 70's has not been kept up. The lady at front desk was very rude and my stay was totally unimportant to her. Reviews that are posted about a ”good breakfast is totally a fraud” I asked about breakfast and was told by this front desk person that there will be ”bags of somthing you could eat avaliable on this table in the morning”. All welcoming areas one usually expects we're blocked off, no coffee in lobby either. Asked to view the room I was getting before I checked in ”I said I would not enter *clean room*, I just wanted to look”... was told emphatically NO‼️ Needless to say I refused to complete the payment for this ”reserved room” ! Called Choice Hotels customer service, cancled this reservation and had them find me another Great Room at a Comfort Suites on the other side of town. Customer Service was Outstanding as usual... the main reason I stay at Choice Hotels every time I travel ”47 nights in 2020 & 28 nights so far in 2021” Hopes this helps someone who reads these reviews. This is the longest one I have ever submitted.

My stay was very pleasant. Staff was real helpful and nice. Breakfast was hot and delicious. Room was very clean and smelled really nice.

Let me start by saying that the front desk staff was awesome. Courteous, efficient, and on point with their service. It was all downhill from there. The ”breakfast area had all the tables and chairs pushed up against the wall, so they could not be used. The coffee machine was gone, the cooler with cold drinks (for purchase) was empty, the ice machine unplugged, the pool was closed, the workout room was closed....ALL IN THE NAME OF COVID. To top it off the person ”serving” breakfast had not one, but two electronic devices occupying her time, and interrupting her resulted in the rolling of her eyes. No, ”can I help you, please, or anything that resembled customer service. She'd slowly get up and say, ”What you want?” To which we had to ask what the options were. No juice (juice must cause Covid), self serve coffee was available, so why not during the day and in the evening? The one table that was too large to push against the wall was kept dirty so nobody would want to use it. Sharing an elevator with another guests, I commented on how rude the attendant was. The other guest laughed and said, ”Ha! She's in a good mood today, you should have been here yesterday!” I also greeted the cleaning lady with a ”Good morning” only to be me with a glare. I stayed 2 nights for business, but would have switched if it was an option. Using Covid as an excuse to cut your services is abhorrent. Other hotels in Charlotte are offering all amenities, but with caution. The place is a joke, and I will NEVER come back. NEVER!