Holiday Inn Express & Suites Cooperstown

Walked into the property to begin our exploration of Cooperstown and upon entering the lobby the chlorine smell was overwhelming- no eye contact was made upon checking in (she was in fact the chewing her food throughout check in). We came down a half hour later to check out the pool and have our daughter swim- upon entering the small space there was a family of 4 coughing and wheezing. Upon gathering chairs to try to sit we had such a reaction to the chlorine in the air our eyes were burning, red and tearful. We decided to make out way to the front desk to make them aware of the situation, and we were told that it was just us, no one else had complained. Mind you, we were with the other family that was at the pool who were legitimately worried about their children, and the reason why they were so much chlorine from permeating throughout the hotel. The smell was in our nose for the next several hours, despite trying to get some fresh air outside. Both people we engaged with were rude and completely ignorant of the situation. No apologies were made and we ended up leaving a day early despite our 2 tonight reservation. We did not feel comfortable and we didn’t take advantage of the breakfast, because the cleanliness of the hotel came in to play as well. Everything had a bleached smell, like they were trying to overcompensate for some thing. Such a disappointment as we planned to enjoy our time in the town but had to cut our trip short due to the accommodations.

We spent one night and a good portion of the evening in the pool! The only reason I rated you 4 instead of 5 stars is that the pool was too cold and there were some teenagers hogging the hot tub. My husband is disabled and we like to visit hotels and use the indoor pools to warm him up and get some exercise in the winter.

Close to the Baseball Hall of Fame. I can always trust a Holiday Inn to be clean and comfortable. Hotel personnel were very helpful with restaurant ideas and parking tips.

The staff was very welcoming and helpful. The surrounding area was beautiful especially during the fall time. Perfect place to stay when visiting baseball town!

Very nice hotel and nice stay. Sometimes had to ait for someone to come to the counter from the back, but this is a very nice hotel and very comfortable.

Mediocre hotel at best. Not many options in cooperstown so it is what it is

We were pleasantly surprised by the overall quality of the facility. Attractive and well maintained on the outside. Inside was was nicely decorated, rooms were attractive and very functional, clean with all necessary equipment for a comfortable stay. Included breakfast buffet was to a reasonable standard and the staff was particularly pleasant and helpful

The room was very comfortable and quite spacious. Breakfast was very good. I really enjoyed watching the pancake machine. 😋