Regarding the location, you could say it's convenient or inconvenient. It requires a bus ride to Central Station to get to other places, but then again, it's very close to Sydhavn station. The room was small, and breakfast was mediocre, with too many people making it an uncomfortable dining experience. Now, about their service: when we arrived before 3 PM, they completely disregarded whether there was a room available for early check-in. They just told us check-in was strictly after 3 PM. So, we had to store our luggage. The luggage storage area, however, required going down a flight of stairs as there was no elevator. Since we were staying in Denmark for over 20 days, our luggage was very large, which made this quite a painful ordeal. But the staff member on duty at that time was excellent and proactively helped us. When it was time for check-in, we returned to the hotel. The female staff member who greeted us just told us to scan a QR code to enter our details and then walked away, leaving us to it. After scanning the QR code, we needed to input a lot of information with no one to assist us. We had no choice but to go back to the counter, where another male staff member proactively helped us. So, the quality of their service really depends on the individual staff member's attitude. Perhaps this 'hotel' is actually a youth hostel, but we booked a private room, so the room rate was charged at hotel standards. It was slightly cheaper than a regular hotel, but there was no kettle in the room. If you wanted hot water, you had to wait until breakfast when it was available.
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