I stayed at this hotel for 5 nights in a row for a business trip. The worst experience was with the receptionist, who was rude upon my arrival at the hotel at 12 p.m. He told me I would have to wait until 2–3 p.m. before I could check in. Meanwhile, I noticed a group of three who had just arrived immediately received their room keys.
He also told me to simply leave my luggage in the corner of the lobby, without escorting me to a proper storage room. After walking around the neighborhood and returning to the hotel at 2 p.m., he reiterated that the check-in time was actually 3 p.m. I questioned his decision-making, since I saw others being admitted to their rooms and collecting luggage from a storage room. As a person of Asian appearance, I also asked him whether his decision was discriminatory, and why my room was not ready at the standard check-in time of 2 p.m. Eventually, he set up a room for me and claimed he was upgrading me from a studio to an apartment.
However, his rudeness had already ruined my day.
Additionally, there was no wifi in the room. The amenities in the room were worn out. The toilet smelt really bad. The air conditioning did not work well at night—during my five-night stay, I woke up at 2 a.m. every night because the AC would suddenly stop working for no apparent reason.