H10 Palacio Colomera

wonderful experience with good location.

this is a beautiful hotel, but their room service/food service was really less than convenient. We were given two tickets for drinks but could never use it as it was in a area that we did not use. We wanted to use it at the roof top bar, but were not allowed to. The breakfast is also just OK compared to other hotels we were in. Staff was wonderful.

This hotel is comfortable and centrally located, and the city view rooms have an good view over Plaza de las Tendillas. The rooms are fairly small, so it's worth getting a suite if any are available. Service in the hotel was mixed, often falling (well) below expected standards. We stayed over Epiphany, breakfast on day 1 was a total nightmare. We arrived at 10.15 (breakfast finishes at a strangely early 10.30, even on weekends and holidays), and more than half of the tables were empty, but none had been cleared, so we had to clear our own table, and hunt for cutlery and other tableware. By the time we'd done that, it was 10.30, & the kitchen staff started clearing the buffet with an energy that would have been wonderful had it also been used for clearing &laying tables. We had to find our own orange juice (the other juices are very cheap, watered down concentrates), and take croissants from one of the dirty tables, as neither was offered. My partner is pregnant, and was pointed at instant sachets of decaf coffee, and had to insist on being given a decaf from the bar. The second day, my partner had given up on breakfast, so I went on my own, and things were a bit better. For the last 2 days, the breakfast manager was back, and things ran much more smoothly. At checkout, we were told that the poor service was probably because the manager wasn't present, as if that wasn't the hotel's responsibility!

High quality hotel in charming heritage building. It would normally be outside my price range, but was very reasonable in January. Lovely room and excellent breakfast. Well located on a lively attractive square. There is major construction going on next door, and the pool is closed off ( not an issue in winter) but the room was well soundproofed so it was a minor issue.

If you have a car, its a challenge due to parking options and how to find them, but once that's done, it is an exceptional place. Great front desk. Great location.

Pros: Excellent location, wonderful room view, great water pressure and very comfortable beds. Con: Service in bar area was horrible. Aside from not getting waited on, a coupon for drinks was just apparently for free water, or coffee, sangria or wine. Could not get a mixed drink. Sangria was horrible.

Excellent place to stay because we were close to anyplace to visit like restaurants, stores etc, very clean and comfortable room and the employees very nice people. We will back to this hotel.

We felt welcome from the moment we arrived at the hotel, Juan who checked us in was very extremely helpful and friendly. Our room was fabulous, the breakfast buffet very good with lots of choice. Service in both bars was a little slow Great Location, would definitely recommend and would stay again