Janet S
January 24, 2025
Again we have had a great time on Tenerife in this hotel on our second visit. We were given a room on the same floor as we asked for it which also made the holiday . The view was amazing and we spent a lot of time on the balcony. The location of this hotel is great as we have knee/ back problems. All the staff are very friendly and some remembered us from last October. They are eager to help and any little issues we had were quickly resolved . This time, being there for a longer period, we found the breakfast and lunches were great but the evening meal was quite repetitive although cooked well. The steaks and Chicken that were cooked fresh on the grill were often over done but some guests like it that way. The desserts need a variation of texture all are too soft including the ice cream. But we still ate too much! On Wednesday 22 January the young lady chef cooked the steaks perfectly for us, just past rare. So thankyou again to her and her lovely smile . The drinks were still as good with plenty of choice and the real Coke and Sprite is a nice touch. As is having tea/coffee available with all meals not just at breakfast. Also free bottled water available throughout the day is a real boon. The bedroom walls could do with a new coat of paint but the clean white bedding was excellent. The thin, brand new, duvets were great and again we got the the mattress toppers. Although the pillow's do need replacing for better ones but we had extra and mostly slept very well. We only have two serious issues. 1. The whole floor in our room was dirty and dusty when we first went in the room. We do realise that having the doors open brings in fine dust and sand but not fluff and hair from the previous guests. 2. Whilst this time the entertainment much better, the not very good, speaker that faces towards the back of the lounge seating area is louder than if you're sat in the bar area watching the singers etc. A lot of Guests sit in that lounge area near the bar entrance, away from the stage, to talk to and socialize, but the noise from that one speaker made it impossible to hear each other talking. Quite a few stuck their fingers in their ears. I did suggest to one of the receptionist that it needed it's wires cutting as the volume from the entertainment area can still be heard without that speaker. Hopefully on our next visit it will have been removed. Because we will definitely be returning to this lovely hotel. We didn't see the chicken man this time and we were looking forward to his voice and funny moves. So maybe next time, unless he's moved on ?. Thankyou again to all the staff who work long hours. They give their all and always make every guest feel at ease and push the chairs back that some guests leave away from tables without the slightest a frown. Even if it's their first week in their first job. Good luck Samuel.