H10 Playa Esmeralda - Adults Only

Everything has been lovely.. apart from the service. I know it’s out of season but I don’t think that should count for actually blatantly being avoided or ignored by staff. Only once we were actually served at the dinner table by a polite lovely woman which made us realise ‘oh there actually is service’. Just very disappointed to have paid this amount of money for all inclusive to just have such bad service. Only Prosecco served upon entrance to hotel to certain few. Only table set for certain favourites. 1 bottle of water given in the hotel for the stay (would have thought with all inclusive you’d have a bottle a day). Pretty boring cocktail list and all either pre made or just a bit rubbish. No explanation of what times breakfast/lunch/dinner was. Not even explained how our wristbands worked (to open our door). Just didnt seem cared for. Music around the pool would have been nice, it’s very quiet which is lovely but just some in the bar or I dunno.. maybe this hotel should just be aimed for miserable people over 60 cos my goodness the amount of tuts and head shakes I received when in my bikini or evening outfits not sure if it’s jealousy of my youth at 30 or the tattoos but my goodness i got made to feel so uncomfortable in my own skin. Just overall very disappointed

Excellent spacious hotel , good food , comfort and service . Would return . Only negatives but insignificant compared to positives . 1. Shower in room difficult and awkward to operate . Causes lots of laughs though . 2 . Hardly any information notices around the hotel. Access to entertainment and activity details only available from the QR coding on all tables etc . Fine if happy with smart phone . 3. Access to beach from hotel a little difficult for anyone with mobility issues . Room key required for reentry . However , I emphasise , don’t be put off by these minor items and fully endorse the many other positive reviews .

Fantastic hotel. Great location. All the staff are cheerful and assertive. Very hard working. We were in room 2414, lovely sea view. Rooms are ideal, fridge, Coffee maker. Bathroom includes, shampoo, conditioner and body lotion, robes and slippers. This was our 5th visit to Edmeralda. It's a great place to de-stress. Take advantage of the visit to Stromboli restaurant, beautiful italian food

Just back from a fantastic week at H10 Playa Esmeralda. Having emailed to ask for a walk in shower room they were able to accommodate this - thank you. The Hotel is spotless cleaning is taking place all day. We had a lovely room and this was cleaned to a high standard and the mini bar refreshed daily and towels changed when necessary. All the staff were helpful and understanding the reception staff (Desi) were amazing. All the restaurants had a high standard of cuisine and a good variety of different dishes. We had most of our meals in the Privilege a la carte and the food was of a high standard and cooked to perfection, we also had pizza in Stromboli, just one small observation was waiting times could have been minimised by extra service staff. Would like to praise Yelena for her lovely disposition and excellent service in the a la carte breakfast service. Yes the outdoor pool is cold but very refreshing we also went in the indoor pool this was much warmer. Overall we had a fantastic time and looking forward to coming back next year.

This was our second time to Fuerteventura, but our first time ever staying at an H10 hotel anywhere in the world. We chose this hotel after the nearby Melia closed for renovations and we were forced to find other accommodations. As the only Americans here, the hotel is obviously catered to Europeans (especially Germans), but we knew that in advance. We opted for the Privilege option and were happy with the spacious and modern room. The private balcony was huge. Although the air conditioner was on, it was not cooling the room adequately and we were told that the temperature on the thermostat wasn’t working properly and is actually government controlled. The hotel provided us with a fan, and we made due. The housekeeping staff came twice a day and were very polite. There was a wide selection of food to choose from at each meal. The desserts were especially delicious and fresh. We made reservations to dine at the privilege restaurant, but left disappointed and never returned for breakfast or dinner. We did prefer Stromboli and had a much better experience. The Jandia restaurant buffet staff were fantastic and very hard working. The grounds are very well cared for immaculately clean. The pool area is stunning, but the water was so cold, there was hardly anyone ever in it, even though all pool chairs were taken and in use. If we had to offer any constructive room for improvement, we would suggest heating the pool and adding authentic “Spanish” entertainment such as flamenco, rather than locals singing typical American songs that we can hear at home. We feel tennis and mini golf should be included in with Privilege, as it’s currently extra and nobody ever played. We would also recommend anyone staying here to get out and explore the other beaches on the peninsula. Sotavento and Cofete are a must! We were happy with our stay overall and would consider returning again in the future. A special thanks to the front desk staff who were exceptionally helpful and very friendly in answering any questions we had in English and/or Spanish.

Well where do i start... we arrived at 10.30pm and checked in. We were told there was food waiting for us in the cafeteria. We were met with sweaty cling filmed plates of prawns, fruit and yogurt. We then had the fun of finding our room in the dark, alone with 3 large suitcases and a very unhelpful map! There is no porter service at night only 1 security guard and 1 receptionist which is ridiculous for a hotel especially if guests have a problem as no one is available to help. When we evetually found our room (2hours later) the ac didnt work so the hotel had to split us up into different rooms for the night. In the morning we were given another room! 4 rooms in the first day with a lovely collection of key cards!! We eneded up with 9 room cards at 1 point!!We arrived at 10.30pm and after the food and room fiasco got to bed for 3.30am!! We went privilage, the rooms are ok...but no iron, ironing board and no kettle are visable the room!!! Room service come twice a day. There were 3 of us on this holiday, my daughter had to sleep on a camp bed with a very springy and uncomfortable mattress. The hair dryer in the bathroom fell apart in my hands and the attatchment that fits on the end is melted so it doesnt fit on. The privilage restuarants have the same menu every day of the week so it does get really very boring on the food front very quickly. We ended up eating in the buffet in the end as more variety of food to choose from. The hairdryer in the room fell apart in my hands and the fridge door doesnt close properly. In the end you just give up reporting things to reception.. after all you are supposed to be on holiday!!! All drinks are premium branded which is probably the only plus side and the cocktails are really nice. The waiters and waitresses work tirelessly at the hotel and they are all so friendly. Sun beds are not in plentyiful supply and if you dont get to a sunbed before 8.30am you wont have one for the day. The pools are fresh water and very cold so too are the indoor pool and jacuzzi. All the toilet doors around the resort open inwards so you are literally stuck between the toilet and toiiet roll holder every time you enter one. And the glass shower screen is up against the sink unit so you have great difficulty accessing the taps. Evening entertainment is extremely poor, usually a singer in the Blue Bar from 9pm to 10.30pm and outside at the snack bar from 10pm to around 11.30pm. This hotel needs more staff and a different menu in your PriviIage restuarants!!! On a night spent in the Blue Bar having drinks with my husband and daughter, we had an evening of entertainment. It was a lovely evening until 12am when the staff had cleaned the bar and left as a group and the 1 receptionist (male and very rude) and 1 security turned the main lights off on everyone still drinking, leaving only the 1 light on at the reception desk. After speaking to the director she said that is what happens...basically thats when people go to bed!!! Al