Best Western Heritage

Location us very good. Room was great but comepared to five status, the services were very few. The pool was very small and other facilities were few.

Best Western Heritage in Cox’s Bazar offers a comfortable stay with spacious rooms, modern amenities, and a prime location close to the beach. The rooftop pool and sea-view balconies are highlights, making it a relaxing spot for both leisure and business travelers. Guests often praise the friendly staff and generous breakfast spread, though service can sometimes feel inconsistent. A few rooms could benefit from better upkeep, and the pricing may seem a bit high compared to similar properties. Overall, it’s a solid choice if you’re looking for convenience, comfort, and scenic views in the heart of Cox’s Bazar.

It’s right in front of the dolphin more(junction) which is the main point of busses from dhaka stops in cox’s bazar. Even though u have to walk 100m to access beach the great amenities and room would make up for it. A rooftop pool with a 360 degrees view of the sea and town. One of the best things about my stay is having a full English buffet breakfast. Can recommend for anyone.

Service is not bad not good but staff was good room was clean but reception service quality was too poor I already paid before 4 months ago by credit card but when I checked out that time was too longer But over all not bad

I would like to express my dissatisfaction with the service I received during my recent stay, which was meant to be a special honeymoon trip. Before making the reservation, I carefully reviewed the room features and specifically chose a room that included a bathtub. However, upon check-in, I was provided with a standard room that did not have this feature. When I brought this issue to the attention of the reception staff and presented my reservation voucher, I was met with indifference and asked to wait for an extended period. The receptionist on duty showed no willingness to assist and stated that no solution could be offered. It was only after I expressed my strong disappointment and mentioned that I intended to escalate the matter to higher authorities that a suitable room with a bathtub was suddenly made available. This experience was not only frustrating but also deeply disappointing, especially considering the significance of the occasion. As a Bangladeshi national working for years in a multinational hospitality chain, I believe such service standards are unacceptable. The attitude and response of the reception staff reflected a lack of proper training in guest relations and hospitality. The overall welcome and handling of the situation were far below the professional standards expected from an establishment of your reputation.

We enjoyed our stay over here . I wouldn’t say it was 5 star experience. But because i got it for discount so  i don’t mind it . The breakfast was fire though .