"It offers better value for money than similar hotels."

"Friendly staff, nice location. Pool was nice suppose to be heated but didn’t seem it"

"My husband and I went to an event at the Tiki Bar last night (great venue) and decided we didn't want to drive the 40 minutes home later after drinking, so we booked a hotel nearby. There aren't many choices, but we settled on the Parkside Motel and decided to take a chance despite some of the negative reviews. I wasn't expecting the Taj Mahal by any means, but I was at least expecting clean. Sadly, that was not our experience. Several negative things to report: 1. I booked through OYO for the rate of $73.26 which I thought was reasonable for the type of place it is - a VERY dated, seedy-looking motel. The guy behind the desk was quick to point out how cheap that rate was and that they apparently didn't have any control over what OYO charges (sorry, but not my problem, and why work with them if you feel you're getting ripped off?). I gave him my credit card to pay for the room and he said it was declined. That's odd because I had just gotten paid yesterday and knew I had money in my account. I gave him a second card and he said the charge went through. Fast forward to being at the Tiki later and checking my original bank card to see what happened, and lo and behold, there's a pending charge from the Parkside Motel. They charged me two times to two different cards. That's fraudulent at best, and if I don't get a refund, I WILL attempt to see if there's anything I can do to report their fraudulent practices. 2. I attempted to speak to the owner, Kay Kumar, about getting a refund and she informed me that it would have to wait until Monday because she won't be in until then. Totally unacceptable. She was extremely rude and kept cutting me off while trying to speak on the phone. Finally, she said I'd need to speak with OYO about a refund, that she couldn't give one. 3. I called OYO customer service. I pressed option 2 to make a complaint about an issue, I was placed on hold for 10 minutes, then the call just dropped. I repeated this process THREE MORE TIMES. Finally, I called back and pressed option 1 to BOOK a room, and what a surprise! I got an actual live person. Unfortunately, that person routed me back to the original menu and I went through the process again of waiting and having the call dropped. Finally, I called again and chose option 1 and spoke with Akshay, who, although, I could barely understand, was kind enough to provide me with an address I could send screenshots of my bank cards to so I could dispute the double charge and get a refund. u s a dot escalations at oyorooms dot c o m. 4. The WORST part about this is that when we returned later in the evening to the room (side note - I had to ask the front desk guy to write the room number on the key with a sharpie so I could remember what room number we were in later - it was a big old plastic blue grimy key like the ones you see hanging behind a gross, sweaty guy with a comb-over and Hawaiian shirt in the movies), we had to leave and drive back home anyway. I went to settle in and turn on"

"The rooms are very quiet and comfortable, surrounded by antiques, and the owner, Shane, was very helpful."

"Value was OK. Why is it that hotels can't get rid of smells in the rooms. You open the door and bam! It is in your face! And you can't tell what the smell is. One other thing.... Why can't the cleaning people ever move anything and clean behind things? I dropped an earring behind an end table. YUCK. And for goodness' sake clean behind the bathroom door! "