easyHotel Croydon Reviews

Response from Property: Dear Guest,Thank you for bringing this to our attention. We are sincerely sorry for the unacceptable condition of the toilet in your room upon arrival and for the significant inconvenience this caused during your stay.This was a clear error on our part, as the issue had been reported earlier but was unfortunately not resolved by our maintenance team before your check-in. We fully understand how distressing it must have been to have to leave your room during the night to use facilities at reception, and we regret that we were unable to offer you an alternative room due to full occupancy.This situation does not reflect the standards we aim to uphold, even within our basic and budget-friendly offering. The matter has been addressed internally to ensure such oversights do not occur again.We appreciate you taking the time to share your experience and sincerely apologize for the discomfort and disruption caused.Kind regards,Management Team

Response from Property: Dear trip.com User,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Team easyHotel London Croydon

Response from Property: Dear trip.com User, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Team easyHotel London Croydon

Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review.We understand your frustration regarding the lack of facilities in our rooms; our value proposition focuses on offering guests a “super price” and this has been achieved by keeping things to a minimum. Our rooms are purposely designed with minimal facilities to enable you to enjoy and discover the city instead of staying in your room.We hope to see you again soon in any one of our locations across Europe.Team easyHotel London Croydon

Response from Property: Dear Aminata Chalimum, Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review. We are sorry to hear that your stay was not what you expected from us.To help reduce the carbon footprint, we have introduced a climate control system that switches off the air con every hour from 9am to 6pm. After 6pm the system runs continuously. We can only run on heating or cooling on each floor, and it works on the actual temperature outside, however this system is due for an upgrade very soon.The concept of easyHotel is to offer compact and affordable rooms in a great location.Our rooms are built efficiently and offer the basic needs to keep our prices as low as possible.Do not hesitate to check our website as we are giving precise descriptions and pictures of our rooms to help you make your choice. We are very sorry if this has not been made clear to you before you booked your stay with us.We hope to see you again soon in any one of our locations across Europe.Team easyHotel London Croydon