Hotel Azul de la Plaza by Chat Noir ★★★

"A sweet deal for $25/night in mid July 2026. Great customer service, good location, and some of the staff speak English. The rooms were mostly comfortable even for a tall person. Decent hot water and pressure in the showers (but slow and sometimes clogged drainage), televisions in the rooms that don't work as intended, reliable wifi albeit slow, nice views from the windows, free coffee water and tea, broken/malfunctioning lamps and lights in the rooms. The hotel sits on one end of a public square with just about everything you'd need on a daily basis within walking distance."

Mansion Alcazar ★★★★

"The overall environment of the hotel is quite good. But the room was very small and very forced, there was no air conditioning, it was cold, and I lived on the second floor 4 times in the morning and evening to try to take a bath, but there was hot water once. The room can be said to have no sound insulation, Wifi is not so easy to use, often stuck and disconnected. Although the decoration looks good, the facilities experience is not very good, just so-so, the overall experience is generally biased."

Santa Lucia House - Forum ★★★★

"Great experience. Very professional staffs and smile on face.."

Hotel Boutique Santa Lucia ★★★★

"The hotel is very comfortable and comfortable with a small attention that makes you enjoy. The hotel is very friendly and helpful. The location of the hotel makes it easy to visit the city centre walking."

Four Points by Sheraton Cuenca ★★★★

"Very good, will come next time"

Oro Verde Cuenca ★★★★

"The entire hotel is non-smoking and clean"

Morenica del Rosario ★★★

Itza Hotel Boutique Internacional ★★★★

"The experience starts the moment you get in the lobby of Itza Hotel. Everything is so beautiful! Each piece and object of this hotel has been tastefully curated. When you get to the rooftop your jaw drops! It is simply gorgeous! The service is amazing and the food is awesome! It’s a place to visit over and over."

Hotel El Conquistador ★★★★

"Infrastructure at Hotel El Conquistador Rating: ★★☆☆☆ While Hotel El Conquistador occupies a prime location in the heart of Cuenca, my recent stay was significantly marred by critical infrastructure failures. The primary issue involved the hotel’s electrical supply system, which was not properly maintained. During my stay, the power supply was inconsistent and unreliable, causing a major disruption to my comfort and ability to use the room’s amenities. For a hotel of this standing, a stable power grid and functioning backup systems are fundamental expectations that were unfortunately not met. When I brought these concerns to the management's attention, the resolution offered was underwhelming. Rather than addressing the root cause of the maintenance failure or providing a practical solution for the lack of power, I was only offered a room upgrade. While I appreciate the gesture, an upgrade is of little value when the building’s underlying electrical issues persist regardless of the room tier. Pros: • Excellent location near the city center. • Professional staff interactions. Cons: • Poorly maintained electrical infrastructure. • Inadequate compensation/resolution for utility failures. Verdict: I cannot recommend this hotel until they undergo a significant overhaul of their electrical systems. Travelers relying on consistent power for work or personal devices should look elsewhere."