Inkaterra la Casona Relais & Chateaux

After staying at Inkaterra Urubamba and Machu Picchu, we took the train and car to this property I Cusco for 2 nights. It was probably the best of the 3. It's in a great location right off the main square and near several great restaurants. We walked all over from there. Our room was nice and the staff was super attentive. There's not much to say about it. Like their other properties, I like hanging in the common areas (rather than my room) while I fired up the laptop to catch up on photo editing and reading my book. Highly recommend.

This is a peaceful getaway in the middle of Cusco’s busy streets. After 4 long flights, we landed here and immediately were taken care of. Amazing services, great facilities and rooms. We loved the hot water bottles at night in bed and the amazing breakfast in the morning. Don’t skip the coca and muña tea time! I would definitely stay at another Inkaterra property after this.

This hotel is really one of the best I’ve ever stayed at. The hotel itself is very nice but the staff are next level. They are so friendly, helpful and really make a positive difference to the stay. They are so accomodating and I could not have asked for anything more. We left early one morning and missed breakfast so they provided packed lunches for us. The food at the hotel is amazing as well. Really rates as one of the best around the world. Highly recommend. Would give 10 stars if I could.

I wanted to post a review of this hotel for a long time because I never saw such a group of useless staff: 1/ we initially booked for 2 nights and finally reduced to one night within the free cancellation timing and they tried everything to not refund that cancelled night including proposal to give us a 700 USD voucher for our only dinner on site: A joke!! It took us 10 emails + a physical visit in the hotel a week before our stay + reaching the main office staff to get a refund for the night. 2/ when arriving at the hotel, the room was very cold, so we asked the staff if the fire place was operational which they confirmed and to start the fire place. 5 minutes after the fire started we had to leave the room because the smoke was definitely exiting through the room instead of the chimney. So we asked the staff to stop the fire and had to open all windows for 1 hour before being able to get back into the room. 3/after that very cold night, I made the hudge mistake of having a bit of fruit salad for breakfast (we were in Peru for the last 2 weeks and I had fruit salad every day in other hotels without any trouble). That day I didn't have any other food before arriving in the afternoon. But once in Lima, I realised that I was totally sick with food intoxication and even had to go to the British American Hospital. Conclusion: this hotel has a beautiful setting BUT the staff is CATASTROPHIC and will spoil your stay. We are very recurrent clients of Relais et Chateaux hotels and really this one should be excluded from the brand. Precision: our actual stay was in august 2022 but Tripadvisor didn't let me input dates before november 2022

Cusco is a charming town and the Inkaterra is well located to all of the charming shops and restaurants of the central Plaza.

Such kind and caring staff. The waitress heard my daughter singing to her dad happy birthday and when we got to the room, there was a tiny birthday cake for him. Beautiful unique place to stay in Cusco.

This hotel is real luxury. We stayed here for 3 nights in total. Very comfortable with enormous bathroom with both shower and free standing bath, housekeeping will run you a bubble bath if you ask. Reminded me of the riads, rooms positioned around a central courtyard. Located in the centre of Cusco old town so walking distance from the Catherdral and most of the museums. Food excellent, staff couldn't do enough for you. Loved the place.

This is one of the best hotels I have ever had the pleasure to stay in. Only eleven rooms and situated in the better part of Cusco. Historically and architecturally important as a building. The rooms are huge and well appointed and the staff are amazing, friendly and helpful. I highly recommend this hotel - you will not be disappointed.

Very good hotel. Very exclusive, not many rooms, no american style standard. Excellent service. We asked for an early breakfast at 5 am and no question about this, the hotel offered it. In my opinion the best choice in Cusco if you are looking for a high quality hotel.