I have to commend the hotel's service, which was excellent, especially one of the concierges (I didn't catch his full name, but it started with H, and he even told us his girlfriend works at Furama).
However, the hotel's facilities and amenities definitely have a lot of room for improvement. I understand that it was a major holiday and very busy, but these issues really shouldn't have occurred:
(1) I booked a king-sized bed, but upon check-in, we were told it was two single beds. The confirmation form also stated twin beds. Although the front desk then explained it was a king bed, when we got to the room, it was actually two single beds pushed together to form a 'king'. Not only did this arrangement place the bed incredibly far from the nightstands, but there was also a huge gap down the middle. If you tried to sleep closer to the center, you'd sink right in, making for an extremely uncomfortable sleep. The beds were pushed together, but you had to sleep as if they were separate twin beds. At checkout, the excuse given was that perhaps there were no king beds available upon check-in, so twin beds were combined.
(2) There was a large gap under the door. Perhaps the door panel wasn't secure, but there was a very obvious gap at the bottom. You could clearly see people walking past inside. Because of this gap, I tested it, and you didn't even need to speak loudly to be clearly heard inside the room. (I have a video, but I won't share it on the platform).
(3) The bathroom had no exhaust fan. Every time I showered, I felt like I was in a sauna.
(4) The other air conditioning issues were minor.
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