Champneys Tring

Guests praised the friendly, professional staff and welcoming atmosphere. They also appreciated the spacious, comfortable rooms with ample storage and fresh towels, enhancing overall comfort.

Beautiful Manor House with stunning surroundings and traditional, vintage rooms. The Manor House itself and its surroundings definitely didn’t disappoint, it’s a shame that the running of the spa and poor customer service let it down. We paid £570.00 for an overnight stay, plus £200,00 on treatments. We definitely didn’t get the service you would expect for that amount of money. We paid extra for an early arrival, so we spent 2 full days at the spa. There wasn’t any towels, during the while time we was at the spa. Even though, we and plenty of other customers complained about this. We had to use our robes to dry ourselves and were left dripping wet, one of the hot tubs were closed and there was hardly any seating areas around the pools. There are not enough seating areas around the spa areas, they didn’t rotate people in the pool, hot tubs or seating areas. Resulting in a first come served basis, there was never any staff around cleaning the spa area, floors or replacing towels ext. People were going down to the spa at 6am in the morning and leaving towels on the very few seats that were there, meaning you couldn’t relax around the pool. Like we’ve done at all the other spas we’ve visited previously, we had to go back to our rooms in between times spent in the pool. Rather than being able to relax around the pool, which is ridiculous. The lunch buffet was our favourite meal time at Champneys Tring, as it seemed to run the most smoothest and the food was delicious. The breakfast buffet was equally as tasty, the only downfall was that you had to book and they didn’t tell you this upon arrival. Resulting, in you having limited options for times. Rather, than just being able to arrive during set times. Which was a bit frustrating, as we’d of rather been able to lay in and just go for breakfast when we was up and ready. Like we’ve done at previous spas, we had no issue for booking time slots for the other meals. I would suggest the managers have a spa stay at some other spas to see how they run their facilities, to give themselves some well needed tips.

The male changing rooms opposite the gym need to be shut down for urgent maintenance. There is mold spores growing everywhere which is toxic and detrimental to your health when breathing it in. A health resort should be aware of the dangers of mold. Overall the place is tired and in disrepair (showers not working / tiles in the spa missing / jets not working / lack of towels / stained towels) For the amount Champneys are charging you would expect a higher standard of facilities.