This is hands down the best hotel I've ever stayed at. From the moment I checked in, the front desk staff was incredibly welcoming. They even asked if I needed anything, and the price was fantastic for such a high-class establishment. Then, with just 10 minutes until my high-speed train departed, I suddenly got a call – I'd forgotten my laptop at the hotel! I was in a complete panic, but the front desk managed to get the laptop from the hotel to the high-speed train station and into my hands in just 6 minutes after I hung up. The speed was absolutely incredible. I literally stepped onto the train right as the doors were closing – not a second to spare! It felt like fate. Even though it was my own mistake forgetting something, this hotel truly went above and beyond by personally delivering my laptop. At that moment, all I could think was, 'It's too late!' But then, hope truly appeared. Oh my gosh, I can't thank this hotel enough. From now on, whenever I'm in Dali, this is the only place I'll stay, seriously. And the laptop is great, by the way!
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