As a long-time Ctrip user, I almost never write reviews, but this stay was so unbearable that I had to speak out to warn others.
First, the room: The pictures on the platform were all design renderings, looking grand and elegant, even better than Yado, and the names were very evocative. However, upon arrival, it was just a guesthouse. My husband and I both had points and booked a "Xi Shuya King Room," which clearly stated 26 square meters (not a range, but a solid 26 square meters). We checked in around 7 or 8 pm, but the door to the elderly person's room couldn't be locked from the inside. When I went to check, what was even more outrageous was that the two identical room types had an actual area difference of almost 10 square meters, more than a third!
The repairman came and struggled to unlock the door, muttering, "It's a little stuck, just use a little force, we don't need to lock the door here." Isn't that ridiculous? A guesthouse-level hotel tells you you don't need to lock the door, but if someone actually gets in, are you going to take responsibility? Where is the sense of security? I casually asked him why the room sizes differed so much for the same type of room. He said he didn't know and to wait for the front desk to return. When I asked when the front desk would be back, he said they were having dinner and would be back in about ten minutes.
While waiting, I noticed an unidentified shell on the floor, clearly left by the previous guest. Then I looked at the sheets and blankets—two bloodstains! A room costing over 500 yuan a night, and this is the state of cleanliness? I felt very uncomfortable.
After waiting for what seemed like forever, the front desk called. I requested a change to a standard 26-square-meter room; the current room was too small, I couldn't even open my suitcase. The front desk said they were out of rooms and couldn't change, but would offer a 10% discount. Honestly, I travel for comfort, not for a discount of a hundred or two. But it was past 9 pm, and they said they were out of rooms, so I had no choice but to agree.
When the front desk finally arrived, their first words were: "Is this your first time in Dalian? The Conrad is 2000 yuan, ours is only 500-something, it's very cheap." That was incredibly offensive. Who were they insulting? Then she told me that all beds in their hotel with a 1.8-meter bed are called "Xi Shuya King Rooms," and the size is assigned randomly. Then she asked me to cancel my Ctrip order, re-swipe my card, and write "I did not arrive at the hotel" as the reason for the cancellation. I was already holding back my anger from the previous incidents, but this completely exploded—I said I could cancel and re-swipe, but the reason had to be "Inconsistent room type," not that I didn't check in. The receptionist said no. I told her to consult her supervisor, and she dismissively left.
A while later, she came back, saying, "Either do as I say, or check out now." I was furious—I waited for them to resolve the issue for almost two hours, and they're kicking me out at 9 PM? Is this the service industry? At this point, the repairman rushed in, shouting, "What's all the noise about?" I thought he was there to mediate, so I explained the situation to him. He replied, "That's how it is here; you get whichever room you're assigned."
Okay, at this point, I didn't want to communicate with anyone anymore. I told them to leave and then filed a complaint directly with Ctrip. Ctrip resolved it in 20 minutes, with excellent service. Then the receptionist came again, saying, "Sister, we received a call from Ctrip, please calm down." — After three hours of fuss, I finally heard a decent word. I told her, "Miss, your room size is so different, and the linens are dirty. I don't want to cause trouble, but your attitude towards solving problems is unacceptable. You came up with 'First time in Dalian, right?' What did you mean by that?" She replied, "Sister, I didn't mean anything. Some guests compared it to the Conrad, so I was just saying that. Are you canceling your room for tomorrow?" — Haha, speechless. Was she trying to kick me out again? I said, "You can go now, I'll contact Ctrip."
The next day, I canceled my room and booked a five-star hotel at a higher price. Because it was a same-day booking, other hotels were full. I felt this hotel probably had this problem frequently, using cancellations as leverage—during peak tourist season, same-day bookings are very expensive, and many people have to swallow their anger. But I really couldn't stay there anymore. I personally think the staff here are probably all relatives of the owner; they all act like they're not going to serve you, even more domineering than the guests. I'm writing this for two reasons: first, to warn everyone to avoid these scams when traveling; and second, to urge Ctrip not to promote such unscrupulous businesses on its homepage, and if they do promote them, they should do so truthfully. Consumer trust shouldn't be eroded like this.
Original TextTranslation provided by Google
