I specifically traveled to Dalian for a trip and booked a high-priced sea-view room at this hotel through a platform, thinking I would have a comfortable travel and accommodation experience. However, the entire trip was completely ruined by this hotel, with an extremely poor stay experience and endless problems. From check-in to check-out, there wasn't a moment of comfort. All issues are true, and all details are reported as feedback to warn all tourists coming to Dalian to avoid this place!
Firstly, the hotel engages in severe false advertising, with room types not matching the description and forced upselling. Upon arrival, the front desk only arranged a so-called sea-view room on the second floor, where the view outside the window was completely blocked by a huge canopy. This was a world apart from the meticulously edited sea-view promotional images on the merchant's page, a complete deception of consumers. We communicated our willingness to accept a high-floor standard room, but the hotel directly recommended a family room that we didn't need at all. Left with no choice, we were forced to pay an additional fee to upgrade to a high-floor sea-view room, paying a higher price but still not getting the matching accommodation quality.
The upgraded room still had severe hygiene issues. The room had probably not been used for too long and was covered in a layer of dust, and the sea-view glass was also stained. The most absurd part was the shower and toilet. The layout was very problematic, with the shower exit directly facing the room door, and the toilet was even a sealed space without ventilation, and it smelled terribly.
Upon discovering the problem, we immediately reported the terrible smell in the toilet to the front desk. The front desk said that the maintenance technician needed to have lunch and we would have to wait half an hour. We clearly stated that we could not wait, and the front desk then promised to specifically instruct the cleaning lady to deal with the toilet odor when cleaning the room. While we were out exploring, we even reminded the cleaning lady in person again to deal with the toilet smell, but she looked completely confused and unaware, with no proper handover of the task.
When we returned to the room after a full day of sightseeing, the toilet smell had not improved at all and was still unbearable. We had no choice but to call the front desk a second time to report the problem. The front desk merely sprayed some pungent disinfectant as a perfunctory solution. Not only did it not eliminate the odor, but the strong, pungent smell of disinfectant mixed with the toilet odor made the entire room smell even worse, severely affecting our breathing and rest. The hotel did absolutely nothing and failed to address the root cause of the problem.
The hotel's sound insulation was extremely poor, with no quietness day or night, making it impossible to rest properly all night, with continuous noise bombardment. This was the most frustrating issue during our stay; the room had almost no sound insulation, with continuous various noises bothering us 24/7, making it impossible to sleep or rest well.
Late at night, when it was quiet, the sound of the TV from the adjacent room was clearly audible and highly distinct, severely disrupting sleep. The hotel is opposite an amusement park, and from its opening in the morning until its closing at night, there were continuous screams from tourists and noise from amusement facilities throughout the day, making it impossible to rest peacefully.
Early the next morning, knocking and talking from the adjacent room were clearly audible, waking us directly. Late at night, we could still clearly hear people arguing downstairs for a whole hour, with continuous shouting and吵闹聲, making the whole night noisy and unbearable. We paid a high price for a sea-view room only to get continuous noise bombardment.
The food delivery robot malfunctioned for two consecutive days, and the hotel front desk shirked responsibility, refused to verify, and made the guests suffer.
First delivery incident: We ordered two food deliveries, and the delivery rider successfully delivered them and placed them all in the hotel's delivery robot. The robot successfully arrived at our room door but experienced a mechanical malfunction, only opening the upper compartment of the robot, with the lower compartment remaining completely closed. We could only retrieve the upper meal and had no idea there was another meal in the lower compartment. The robot then automatically returned. When we discovered one meal was missing, we immediately called the front desk to verify. The front desk did not verify, investigate, or check records, unilaterally shirked responsibility, and insisted that we had only ordered one meal. To find the missing meal, we went back and forth for over an hour, were forced to file a complaint on the delivery platform, and even almost got into a fierce argument with the delivery rider, causing unnecessary conflict. In the end, we went downstairs ourselves to investigate and found that the other meal had been quietly sitting in the robot's lower compartment the whole time. It was due to the hotel robot's malfunction and the hotel staff's dereliction of duty, yet guests were wronged, falsely accused, and troubled for nothing.
Unexpectedly, the same food delivery robot problem occurred again the next day. The delivery platform showed that the delivery was successful, and we waited patiently in the room for a long time, but no robot came to deliver. We called the front desk again to inquire, and the front desk still habitually shirked responsibility and distorted the facts, insisting that the robot had already delivered it and that we hadn't picked up the meal ourselves. We immediately opened the door to check and happened to see the robot already preparing to return downstairs. Afterwards, the hotel forcefully shifted the blame to the guests, attributing it to our room phone not being properly hung up, which prevented the robot's doorbell from ringing. We proactively asked the front desk: if it's a device or doorbell malfunction, does the hotel not have any fallback solutions or remedial measures? The front desk remained speechless throughout, only continuously shirked responsibility, making guests bear the brunt and take the blame for all equipment malfunctions and hotel loopholes.
Throughout our entire stay, this hotel offered nothing but high prices. False advertising to deceive consumers, forced upgrades of room types, substandard hygiene, unaddressed terrible toilet odor, terrible sound insulation with day and night noise pollution, continuous robot malfunctions, terrible staff service attitude, failure to solve problems, and only shirking responsibility and being perfunctory.
What was supposed to be a happy trip to Dalian was completely ruined by this hotel in every aspect, leaving us physically and mentally exhausted and with an extremely poor experience. It is absolutely the worst hotel I have ever stayed in, without exception. All tourists planning to visit Dalian, please avoid it at all costs, do not stay here!
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