Shangri-La Hotel Dalian

I was a bit apprehensive before entering the room, mainly because of the negative reviews I'd seen before booking, which made me quite hesitant. Plus, it was the last day in Davos, and with people checking out continuously, I wondered if the hotel could clean the room in time – a real test of their service. However, the moment I opened the door, I was pleased. It was much better than I expected, and the night view from the window was quite nice. After looking around, it met my expectations for a family room. Most importantly, the kids liked it, with a carpet flight chess game, three TVs, and two bathrooms – essential for families traveling with children. While the room facilities had an older style overall, I didn't find them as bad as the negative reviews suggested. Of course, after putting down our luggage, I did notice some flaws, like fruit pits and bookbinding fragments that hadn't been cleaned up promptly. More issues cropped up during our stay. Although the lobby manager repeatedly apologized for the shortcomings before we checked out and even gave us a small gift, hoping we wouldn't write a review, my child expressed a wish to stay here again on our way home. That's why I'm writing all this. I hope the hotel can demonstrate the professionalism expected of a Shangri-La and make further improvements. After all, the problems we encountered shouldn't be excused by regional differences between north and south. Service has no regional boundaries; it's all about the experience. On a positive note, the hotel's QR code room service is commendable, and the cleaning staff's attitude was excellent. The pool is great for kids to play in and adults to relax; just remember to wear slippers as the room slippers aren't waterproof. The hotel's location is also good. Strolling towards Zhongshan at night with the sea breeze is a pleasant experience. It's about a 20-minute taxi ride to city attractions like Venice Water City and Central Plaza. Perhaps it was luck, but I even got a BMW, Denza, and Tesla as taxis – quite fortunate given the fast-paced Dalian ride-hailing drivers. So, overall, my few days here were good, which is why I gave the environment a high rating.

I was very satisfied with my trip to Dalian, especially the accommodation. Initially, I was worried that Shangri-La, being an older five-star hotel, might have outdated facilities. However, upon arrival, I found the hotel facilities to be very well-maintained, and the service experience was excellent – truly befitting a five-star hotel. I had originally booked a one-bedroom apartment, but the lobby manager kindly upgraded us to a two-bedroom apartment for free, seeing that I had many family members with me. We only realized the free upgrade once we got to the room, which was a pleasant surprise for my family and me; we even thought we had gone to the wrong room at first, haha. I'd also like to specially commend Ms. Yara from the hotel. After check-in, she proactively added me on WeChat to help me with a delivery, was always available to assist with any issues, and even gave my baby a cute little bear, which my baby absolutely loves and carries everywhere. Since we were traveling with a small child, the hotel also provided a bed rail. Additionally, the hotel has two playgrounds (one large, one small) and a swimming pool, so there's no need to worry about the baby getting bored. The breakfast was also very lavish, and both adults and children enjoyed it immensely. All in all, Shangri-La Hotel did not disappoint me. I highly recommend it to families traveling with children!

This time, I stayed in a Shangri-La apartment, and the room type was very spacious with two bedrooms, two living rooms, and two bathrooms. Having a kitchen, washing machine, and dryer was especially convenient. The service was also great, and the city view from the window was nice. I'll definitely stay here again next time.

This was my first time choosing Shangri-La Dalian, and since I was with my family, we stayed in one of their hotel apartments. Overall, the experience was very satisfying. First, the hotel's location is excellent. The facilities are well-maintained and comprehensive, and the service is professional. The room was clean and a good size, and the bed was very comfortable. The check-out was handled by a lovely lady named Yilia, who was warm and attentive. She helped me sort out the invoice quickly. All service requests were met promptly, and anything we needed was delivered right away. The toiletries were well-stocked. We even received a small gift for the kids at check-out, which was a nice surprise. For a family trip, choosing Shangri-La was definitely the right decision!

The facilities are complete, and the pool and gym are well-maintained. It's clean and tidy, and the service is warm and attentive. The hotel is located in the city center, making it very convenient to walk to attractions, restaurants, and shopping. The breakfast offers a wide variety and tastes great.

I've always chosen this hotel for my business trips. This time, traveling with my family, I still went with Shangri-La: great location, you can reach the airport, high-speed train station, and main attractions by subway, and it's walking distance to Zhongshan Square, Tianjin Street, Russian Style Street, etc. There are also many dining options nearby. The hotel's service is warm and attentive, breakfast is as plentiful as ever, and the rooms are still clean and comfortable. Next time I'm in Dalian, I'll definitely stay here again.

This trip to Dalian with my child was fantastic, and our stay at the Shangri-La was a highlight. The overall experience was outstanding and everything met our expectations. First, the hotel's location is excellent, making travel and transportation very convenient. The facilities are well-maintained and comprehensive, and the service is highly professional. The room was spacious, perfect for a family stay. Yilia handled both my check-in and check-out, providing very thoughtful and detailed assistance. She was always responsive to our requests during our stay and genuinely cared about our experience. The room was also spotlessly clean. While the breakfast area was a bit crowded due to Dalian's peak tourist season, that's understandable. I will definitely choose this hotel again on my next visit to Dalian!

I was given a beautiful and very clean room with incredibly soft bedding, making my stay exceptionally comfortable. The staff were very friendly and welcoming, and the breakfast was delicious with a wide variety of options. The hotel's central location is excellent, making it easy to get around by taxi. The hotel also features a swimming pool, a gym, and even a dedicated children's pool, which is a thoughtful touch. There's a beautiful outdoor garden on the first floor that's perfect for photos. The subway station is conveniently located about a 10-minute walk away. During check-out, Delaney thoughtfully gave us a gift and meticulously asked about my stay, showing genuine care about my experience, which made me feel right at home. I will definitely choose this hotel again for my next visit.

The rooms were a bit dated but very clean. The hotel lobby, lobby bar, and Western restaurant were definite pluses, and the staff, in particular, were outstanding – professional, energetic, and enthusiastic. No wonder the hotel has maintained its excellent reputation for so long!