On 1.6, I checked in and was told that the price would increase during the college entrance examination. I said that I didn’t tell me when I made the booking, and I booked it on Ctrip. How can I say that the price increases and the price increases? The answer was "We are like this, and we were like this before." Then look for the person in charge. The waiter called to confirm, and came to an informant who said that the price is not increased when ordering online. Although the problem has been solved, the temporary price increase during the college entrance examination feels impersonal. In other words, there is no feelings, nothing at all.
2. After entering the room, I wanted to connect to the WIFI. I couldn't find instructions on the password everywhere. I called the assistant manager in the lobby and said that there was no password. She said that she had worked in the hotel for 20 years and had never heard of a password. I said, then you find someone to help me see it. She said that she would take the guests to see the room. She didn't have time. The original saying was "Can't you wait for a minute?". As a result, I waited for an hour and no one contacted me. In desperation, I called the switchboard and told me that the password was the switchboard number.
Both Nanshan Hotel and Furama are well-known old stores in Dalian. I didn't expect the two stores to be so bad after the merger. Shame on Dalian.
Room service is quite good, cleaned in time, and attitude is also very good.
It should be that the middle and high-level leaders are not good enough.
Original TextTranslation provided by Google