CityPlace Bnb

Let’s just say the photos are very deceiving and the service is abysmal. There’s no person at the place to assist you, and they charge you a $49 cleaning fee which I’m pretty sure is seldom done. Start off the location is in a very sketchy area, and the pictures are all glamorized. Was setup on the bottom floor, I could hear every foot step of the person above me. Shower was filthy, bathroom was dirty. Rooms gave you the ick and the bed; the bed was just awful. Barely slept the entire night, left a day early and booked at another hotel. The price is not worth this dump.

I feel like it could be cleaned up more new appliances looks like there was blood or some splashed on the walls.. the drains need to be looked into… the dryer need maintenance… the bedsheets and blankets need to be properly washed with bleached… because there was hair on it on the first night… who ever owns these airbnbs needs to do better you make enough money to make sure everything is cleaned perfectly and washed properly… some ideas by extra beddings so you can take one home or to a laundromat to make assure all linen is washed equally and properly…

R&R (Rats and Roaches) The room had roaches and rat feces in it. The bathroom was not as pictured I could not physically fit in the shower if I did stay there. There was an ammonia smell to the room and the a/c unit was broken. When I reached out to the property through the app they took 3 hours to respond which is unacceptable because I needed a refund to pay for another property to stay at. I had to end my trip early with my wife who was extremely upset and disgusted by the condition of the property, the room and the lack of customer support.

Really enjoyed our stay at the property, the only complaints that there aren't any coffe mug at our unit but other than that it was an enjoyable stay.

I arrived at the property, the bed had a fitted sheet only with no top sheet or comforter, while it was twenty degrees outside. There was duct tape on the windows and the fridge made a horrendous noise. There was only one towel for the two adults staying and no hand towel. I attempted to contact the property manager and they avoided our calls and texts. It took ******* numerous attempts as well. The manager informed ******* that they would be in contact with me, which they were not. I had to contact them yet again. They finally answered and explained that they were going to contact housekeeping and get back with me in 5 minutes. I called back after not hearing anything for 15 minutes. He informed me that he was unable to reach housekeeping and that he would be moving me to a different unit. I went to check the new unit and it had a top sheet that had multiple holes in it and again only one towel and no blankets. I sent pictures to the manager and called multiple times. We decided to leave and return home since they were unable to provide the basic necessities. Now they have denied a refund and are ignoring any communication attempts.