Hilton Dallas Lincoln Centre by the Galleria Reviews

Response from Property: Thank you for taking the time to share this detailed feedback. I’m truly sorry to hear about the issues you encountered during your stay. The condition of the ironing board, the rusted bath plug, and the dust under the sink are all well below our standards, and I appreciate you bringing these concerns to our attention so we can address them immediately with our housekeeping and engineering teams.I’m also disappointed to hear about the delay in receiving your dental kit and the interaction you described regarding the shoe-polish request. This is not the level of hospitality we expect from our team, and I will be reviewing this with our Front Desk leadership to ensure our service is delivered with warmth, clarity, and professionalism at all times.While I understand your decision to shorten your stay, I do hope you might consider giving us another opportunity in the future to provide the seamless and comfortable experience you should expect at Hilton.Thank you again for sharing your experience—it genuinely helps us improve.Best regards,Adam GGeneral Manager

Response from Property: Thank you so much for your wonderful review! We’re thrilled to hear that you had such a great experience with us at the Hilton Dallas Lincoln Centre. It’s fantastic to know that you enjoyed the friendly service, spacious and comfortable room, and the beautiful amenities like our pool and fitness center.We’re also happy that our location was convenient for your visit to the Galleria Dallas and that you had great dining options both within the hotel and nearby. Your recommendation means a lot to us, and we’re excited to welcome you back for both business and leisure on your next visit to Dallas!Best regards,Adam GGeneral Manager

Response from Property: Thank you for your feedback! We appreciate you mentioning the location. While we are a bit outside the city center, many of our guests enjoy the peaceful surroundings and easy access to local attractions. If you have any questions about getting around or sightseeing options, feel free to reach out—we’re happy to help make your visit enjoyable!Best regards,Adam GGeneral Manager

Response from Property: Dear basil0103,Thank you for taking the time to share your feedback. We’re glad to hear that, overall, you were satisfied with your stay. However, we truly regret that we weren’t able to accommodate your cancellation request for your team member. We understand how important flexibility can be, especially when travel plans change unexpectedly. We always strive to provide the best possible service, and we apologize for any inconvenience this may have caused. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can assist with. We value your business and hope to have the opportunity to welcome you and your team back in the future.Best regards,Adam GGeneral Manager

Response from Property: Dear Saif,Thank you for your positive review! We’re so happy to hear you had a really good stay. We look forward to welcoming you back in the future!Best regards,Adam GGeneral Manager

Response from Property: Dear Gabycas,Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Cleanliness, friendly service, and a great location are things we strive for, and we're glad it made an impact on your visit. We look forward to welcoming you back soon!Best regards,Adam GGeneral Manager

Response from Property: Dear Stuart Kaufman,Thank you for taking the time to share your experience with us! We sincerely apologize for the billing issue and appreciate your understanding as we worked quickly to resolve it. We’re glad to hear that our team’s efforts to make it right were recognized. Your feedback is very important to us, and we’re grateful for the opportunity to address the situation. We hope to welcome you back soon!Best regards,Adam GGeneral Manager

Response from Property: Thank you for your feedback and for highlighting our hotel’s beautiful setting and convenient location. I’m sorry to hear about the issue with the shower/tub leak; that’s certainly not the experience we aim to provide. We’ll address this with our maintenance team to ensure it’s resolved promptly.We’re glad to hear that you enjoyed your stay otherwise, and we hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for your understanding and for bringing this to our attention.

Response from Property: Dear ernyl,It brings us joy to hear of your superb experience at the Hilton Dallas Lincoln Centre! Our team members' professionalism and dedication are truly one of the strengths of our hotel. We are thrilled that they were able to assist you during your visit and keep you informed about all our offerings. We do hope to welcome you back for another delightful experience soon.Best regards,Adam GGeneral Manager

Response from Property: Thank you for sharing your feedback! We’re glad to hear you had a good stay and hope to welcome you back again soon for an even better experience.Best regards,Adam GGeneral Manager

Response from Property: It's unfortunate to hear some aspects of your stay didn't match your expectations. We are glad to know the room provided comfort and cleanliness at a good price. We always aim to provide prompt and efficient service. We'd like to assure you that we continually strive to enhance our services. We hope to have the opportunity to impress you more in the future.Best regards,Adam GGeneral Manager

Response from Property: Thank you!