Xilamuren Mongolian Prairie Resort

This stay was just so-so. First of all, the hotel address was inaccurate, and it took us half an hour to contact customer service before we could find the hotel. The room facilities were also very basic, with some areas not being cleaned properly, and the amenities were also basic. Bottled water and a hairdryer were not provided. Overall, I was a bit disappointed.

The bathroom didn't flush. I booked a room with breakfast included, but I was not allowed to eat the next day. The overall environment was good. The owner couldn't be contacted the next day, which was very annoying. I had to pay 80 for breakfast.

The room was clean and the environment was nice; the grassland was beautiful. The horseback riding was fantastic. I'll definitely come again.

I took a taxi as shown on the map, but was told that it was not reserved. When I contacted them, I was told that it was a little far from here. When I got there, the staff gave me the key and guided me to the ger where I was staying. It was a twin room. The heating was not working well and the whole room did not get warm. The shower room and toilet were separated by a door, so it was very cold. The futon was thin, so I used two futons and slept wrapped up in them, but it was still cold. I was told that there was a banquet, but the restaurant was closed all the time, so I survived for two days with food from the souvenir shop. I had a valuable experience of taking a short walk on the grassland and riding a horse. The conversation with the person who supported me on the horse riding was a little unpleasant. Most of the people were on a tour, and there were fireworks at night. When I went outside in the middle of the night, the stars were beautiful. No amenities were replenished. Even though it was not the day of check-out, the staff's uncle and aunt knocked on the door every morning while I was sleeping.

This experience was the worst of my entire trip to Mongolia! I specifically chose the Gureyan Resort when booking, booking a "Deluxe A" room online. Upon arrival, I was told I'd been upgraded to a "Deluxe B" room, moving from the center of the resort to a small camp called Hanatala, 200 meters away. The difference in environment is quite significant (see Figure 1). But it was a change, and I didn't mind it. It was just inconvenient to drive back and forth. But the following incident completely broke my defenses, and I have to give this review: 1. Cleanliness: The yurt was not very clean, with lots of bugs and a loose door. I was aware of these things and had prepared for them. But the blood on the sheets, cigarette butts in the bathroom, and mineral water bottles on the floor were unacceptable. It was clearly the result of a poor cleaning by the previous guest. 2. Service: Aside from the welcome ceremony upon arrival at the camp (presenting a khata and offering dismounting wine), the service was completely lackluster. I asked to change the sheets because they were stained with blood. The woman who came kept complaining, "I've already finished work, and you're still asking me to change them?" I said it wasn't cleaned properly because I hadn't done my work and it was over, but she wouldn't respond. They also didn't clear the cigarette butts in the bathroom. When I pointed them out, they said they couldn't see them. My daughter asked, "Grandma, how do I turn on the TV?" and was told, "I can't." The yurt didn't have any new tissues, just a few. They told me to go to the registration desk and ask for them. Absolutely terrible... 3. [Location] The location is inaccurate and difficult to find. The platform lists it as Xilamuren Town, but the actual location is in Hariwusu, west of the town, 2-3 kilometers west, a 7-minute drive. I booked this resort specifically because it was close to town, but I was surprised.

Absolutely amazing reviews, nothing to say. The hotel customer service, Mr. Li who picked us up, and the rest of the hotel staff were all super nice. The hotel has private bathrooms, which are clean and well-equipped. They provided free pick-up and drop-off, took us on tours, and gave us many discounts. We had a blast. We met lovely people on the Xilamuren Grassland. I'm so happy and will definitely come back! It's much more reliable to contact a hotel than a tour group! Blue skies, white clouds, green grass, and adorable lambs! Horseback riding and archery at the Aobao meeting were so much fun.

The room was clean and the service was good.