Taj Chia Kutir Resort & Spa Darjeeling

We had an absolutely amazing stay at Taj Chia Kutir Darjeeling! Nestled in the heart of the hills, the tranquil atmosphere was perfect for unwinding. The tea plantation trek was a highlight, offering breathtaking views and a serene experience. The free yoga classes were a wonderful addition, helping us feel completely rejuvenated. The food was delicious, with a variety of flavorful options to suit every palate. Above all, the staff were exceptional – attentive, warm, and incredibly helpful. It was truly a memorable stay, and we can't wait to return!

The property is beautiful. Huge. Beautifully landscaped. Decent amenities. Service is hit or miss! Reception / front desk is swamped. We tried to reach out to them to help us plan the trip & get rooms close by. No one responded. Tried calling. No response. Toy train in peak season runs fully booked - we were unable to get bookings! Restaurant food is decent. Having traveled to other 5-stars worldwide, this is more like a 4-star spread. Service is quite poor. We stayed for 5 days. On some days, staff was attentive. Other days, we would keep waiting for our order! They have a complimentary kids menu. Ordered khichri when there was no one at the restaurant (i.e. the staff was free). 1 hour later, they said they don't have any order. We needed to leave and got delayed because of it! Games room is well appointed but they don't have a TT ball. It broke and there was no replacement for 3 days. They have a tea factory tour which is complete crap! You go in and see the machines for 5 mins. It's not working! I wish they would have told us so that we would not waste our time. Tea garden trip was well set. Talk to Apil for this. He was fabulous! Also sent for a longer trek. That was very well arranged. No lift for pool or gym area. Some other areas have lift access but it is blocked for some reason. Had requested for 2nd housekeeping one day and they didn't come for it. Said that they had forgotten! Another day they did come for it. Overall, decent stay. Property itself is 5 star but services are 3 star. So eexperienceends up being 3.5 star.

Unskilled people hv been given a big responsibility. PATHETIC FOOD AT THE BUFFET BREAKFAST & BUFFET DINNER .. THE SPREAD WAS HAVING 1 CHICKEN 1 MUTTON 1 FISH IN MAIN COURSE .. IT SEEMED ULL WERE SERVING LANGAR KA KHANA .. PEOPLE DONT GET FOOD AND ULL R DOING A FAVOUR BY SERVING FOOD ... YOU DONT HV ANY NOODLES EXCEPT 1 TYPE . THE MANAGER RISHI & THE CHEF WERE COURTEOUS ENOUGH TO GIVE US ANY OTHER FOOD BUT THE FOOD WAS PATHETICALLY PREPARED ... WE WERE 10 PEOPLE IN TOTAL WITH 3 CHILDREN ... THEY TRIED PIZZA & PASTA, WHICH WAS ALSO pathetic . Last month we were in taj city centre , from a to zee everything was fantastic. Prior to that we went to TAJ CITADE GOA ... EVERYTHING WAS AMAZING ... HERE TO OUR SURPRISE THE LOCATION & ROOM WAS AMAZING ... BUT FOOD WAS HORRIBLE .. NEXT ISSUE ... THE HOTEL DOESNT HAVE SAUNA & JACUZZI ? THE WORST PART IS STEAM IS NOT LOCATED BESIDE THE SWIMMING POOL ? NOR GYM ? SO I HAD TO GO WET TO THE STEAM ROOM IN THE COLD WEATHER ... IT WAS OVERALL THE WORST EXPERIENCE ... U R CHARGING 27000 PER ROOM I BOOKED 4 ROOMS SO I PAID THREE LAKHS TWENTY FIVE THOUSAND APPROX OF INR.... IT WAS TOTALLY A DISASTER ... THE GIRL REEMA SITTING IN RECEPTION FOR CHECK IN ... WAS SO JUNIOR THAT SHE TOOK 1.5 HOURS TO ALLOT US ROOMS ... WE ARRIVED AT HOTEL AT 4:45 PM APPROX ... SHE IS A SWEET GIRL BUT COMPLETELY UNSKILLED... I MADE THE BOOKINGS 1MONTH BACK AND ALSO CONFIRMED A DAY PRIOR TO ARRIVING THE FOLLOWING : ALL THE 4 ROOMS TO BE TOGETHER AND MY MOM A SENIOR CITIZEN WITH AN AGE OF 73 YEARS ARE TRAVELLING SO THE ROOMS TO BE CLOSER TO ELEVATOR ... BUT TO OUR SURPRISE NOTHING WAS ARRANGED INFACT SHE GAVE US ROOMS IN 4 DIFFERENT LOCATIONS ... ROOM NUMBERS WERE 510 ,504 ,616,608 !! IMAGINE HOW FRUSTRATING IT IS ... WHATS THE USE OF INFORMING IN PRIOR IF U DONT FOLLOW INSTRUCTIONS... I AM an ITC HOTEL MEMBER TOO AND THEY ALWAYS KEEP THESE IN MIND ... last visit to city centre taj was also taken care but here nothing done .. her senior Lokesh knew only one word to all complaints - " Sorry " but was it useful ....NO ... I COMPLAINWD ABOUT THE RAIN SHOWER HAVING NO PRESSURE ... HE SAID IT WOULD BE TAKEN CARE OF BUT NOTHING ... NO ONE EVEN CHECKED THE SHOWER , HOW DO I KNOW THIS ? I tilted the shower and went ... when I came back the shower was still tilted , so that proved nothing was taken care of... it's a completely pathetic hotel ... your unskilled people and food has left a remarkable memory .. which should last for a very long time .. Lastly coming to invoice ... long story again... so let's leave it. ... that was also not taken care of nor was the print out of invoice provided... reema refused and said it will be emailed... which I have not yet received... I don't know what to do with this...( pls don't think the story ends here) lot more complaints ... if u r free then pls feel free to call me ... It was taj ka experiences because of which we planned to visit kurseong ..