Darlington East (Morton Park)

From the moment we arrived, nothing was too much trouble from the hotel staff and the bar staff too. We checked in early to our room which we had emailed prior to our stay for a quiet room on a high floor. This is exactly what we were given and this was assured via email response too from the staff which was kind! Our room was spotless! Credit to the housekeepers! They do a fantastic job and are so friendly when we asked a lady for some extra toilet paper and a bin bag as our bin was full. The only downside is that this hotel doesn’t have air conditioning and as we faced Morrisons/B&Q, we couldn’t have the window open due to the noise of the boy racers that frequent the car park. However, the triple glazing ensured we wasn’t disturbed. We did request a fan and we got one which helped keep air moving. The room did have a vent (I suspect we were in the newer part of the hotel) which looked like an air conditioning outlet but only a thermostat on the wall for the heater on the wall. However the outlet did whir away which I assume was an air cooling system when the room got above a certain temperature but we never asked. We had family stay in the hotel halfway through our stay due to them having issues at accommodation they had booked separately. I booked their rooms for them and they paid at the hotel. The booking confirmation that I received was wrong unfortunately as I had requested a double room and an accessible double room, but the wrong persons in our party were allocated the wrong way round. Reception helped rectify this and was friendly and helpful! We would definitely stay here again! Thank you very much for a lovely stay!

Excellent service from Tracy on reception. Quick check in via reception via some newer check in machines I've not seen at a premier inn before - Since we last stayed at one a few months ago. Decent nights sleep too, not too much more to say really....

From the moment I arrived at the Premier Inn I was greeted by a lovely smile and a very polite lady called Angela. She helped to check me in and was so welcoming. Really makes a difference to a stay at a hotel when they take the time to speak to you and not just get you checked in and out the way. I’ve was put into a lovely room which was so spacious and clean. Would recommend this hotel!

We have stayed at quite a few premier inns this week during our easter road trip and this one is by far the best one out of them all! Upon arrival housekeeping had hidden eggs around the room for the children to find. They were so excited by this and it gave us some time to unpack while they searched for the eggs. They took them down to reception and received a little Easter treat. It was a lovely gesture. Room was spacious (we had a family room) loads of room for us all to move around. The room was extremely clean. Even public areas were spotless. I couldn’t fault any of it.

I recently stayed at Premier Inn and overall, it was a pleasant experience. The room was generally clean and tidy, providing a comfortable and welcoming atmosphere. However, there were a few downsides. The walls in the room had noticeable marks, which detracted from the otherwise neat appearance. Additionally, the TV was surprisingly small for the size of the room, making it a bit hard to enjoy comfortably from the bed. I also tried using the self-service check-in machine, but it didn’t really speed up the process as expected, and I ended up waiting a bit longer than anticipated. While these were minor inconveniences, they didn't overshadow the overall quality of my stay.

Just want to say thank you to Christine who was working on the evening of Saturday 29th March at Morton Park Premier Inn in Darlington. She greeted us with a friendly welcome, including hot chocolate and biscuits. Excellent customer service!