GUANGYUE SHANG COLLECTION Reviews

Response from Property: Dear guest: Hello! Thank you for staying at Old Kapok Resort and giving us your feedback on your stay. We are very sorry that your stay did not meet your expectations. At present, the hotel has been gradually upgrading and improving the software and hardware of the rooms and restaurants. The hotel management attaches great importance to the room hygiene problem you mentioned, and has made serious investigation and timely rectification. As for the use of the coffee machine in the restaurant, I'm sorry that the waiter did not notice your needs in time to come forward to solve it for you. We will strengthen daily training and strive to make up for the lack of hardware with high-quality service. Thank you for your tolerance and understanding, which is an inspiration and support for our work! Looking forward to your next visit, I wish you a happy life and work

Response from Property: Thank you for your review! We will continue to work on taxi-related business and look forward to your stay again!

Response from Property: Dear friend! First of all, thank you very much for choosing to stay in our hotel. Our hotel is located on the Bank of the Guichun River, the Guichun River between China and Vietnam. The tributaries of the Guichun river flow through the scenic spot like a network. There are flowing water in the four seasons, and kapok Wisteria is red and purple in spring. The lion mountain climbs to a foreign land for harvest, the flower sea roams for camping, the border river rides for rice, and the night sleeps for old kapok. We look forward to meeting you next time. I wish you every success in your work!

Response from Property: Thank you for your comments, we will strengthen the staff's English training and the development of surrounding facilities, looking forward to your next visit!

Response from Property: thank you！

Response from Property: Thank you very much for your feedback and recognition of us! We are glad to bring you a pleasant and pleasant experience. Regarding the old visual sense of the hotel you mentioned, it is true that our design style tends to retain the historical charm, which is a tribute to the classic tradition. Nevertheless, we have been working hard to improve the quality through details and services. We are honored to hear that you are impressed by the dishes in the hotel restaurant, and we are also committed to providing authentic food and quality service. We will seriously consider your suggestions and feedback and continuously optimize our facilities and services. We look forward to your visit next time, and we will continue to provide a better experience. Thank you again for your stay and support, and wish you a happy life!

Response from Property: Thank you for your enthusiastic comments and suggestions! We are honored to provide you with a satisfactory service experience. Your feedback is very important to us to ensure the satisfaction of every traveler. In view of your suggestion that the evening tour guide service time starts at 5 pm and the possibility of time adjustment, we have contacted the relevant departments and considered advancing the service time to 4 pm to facilitate more guests who want to visit the Lao Muqian Scenic Area and face the boundary monument. At the same time, we plan to provide an exclusive travel guide to help you understand Detian Transnational Waterfall and other surrounding attractions. Thank you very much for your valuable comments. Welcome to choose our hotel again to enjoy more thoughtful services.

Response from Property: Dear guest, thank you very much for your review. We are very happy to hear that you like the Lao Muqian scenic area and recognize the hotel's parking and breakfast services. In your suggestions, we also noticed the evaluation of the room quality. In order to enhance the stay experience of all guests, we are actively optimizing the room facilities and decoration to ensure that it meets and exceeds the standards of a four-star hotel and provides a more comfortable environment for every guest staying. At the same time, we will continue to work hard to provide better services, including but not limited to breakfast options and meeting special dietary needs. Thank you again for your valuable comments. Your satisfaction is our driving force. We look forward to your next visit and experience the improved service!

Response from Property: Dear guest, We are very sorry that we failed to meet your expectations perfectly. First of all, we sincerely apologize for your inconvenience and long traffic jams, and we are sorry for the fatigue caused by the hotel's evening facilities and services. The old facilities and minor service defects you mentioned have been kept in mind. We will fully renovate and optimize the service process, and strive to improve the overall environment and facilities. For the poor dining experience in Chongzuo, we are actively adjusting the cooperative restaurant, hoping to provide you with a more satisfactory dining experience. Your child is welcomed with gifts, which is part of our high-quality children's service, and we will further enhance this service. Thank you very much for your feedback and criticism, which are valuable opportunities for improvement for us. We look forward to the opportunity to welcome you again with better performance and service, so that you can experience the difference and change your view of Chongzuo and our hotel. Once again, we apologize for all the inconvenience caused and thank you for your suggestions and support.

Response from Property: Dear guest, thank you very much for your feedback. I am deeply sorry for not meeting your request for additional quilts in time. We will immediately optimize the internal process to ensure a quick response in similar situations in the future. At the same time, regarding the unsatisfactory service details, we have also trained the corresponding team to improve the service quality. Once again, I sincerely apologize for the inconvenience caused to you. Looking forward to seeing you again, we will provide a better accommodation experience.

Response from Property: Thank you very much for giving such a positive review of our hotel and team members. We are honored! Your satisfaction is our greatest motivation. We will continue to work hard to ensure that every guest can enjoy a spacious and comfortable accommodation experience. Thank you especially for mentioning the help and warm service of the front desk sister. We will make sure that this becomes our service benchmark. We look forward to serving you again and creating more wonderful memories. Thank you again for your support and affirmation!

Response from Property: Thank you very much for your enthusiastic review and your satisfactory experience with our hotel! We are very honored to provide you with such high-quality accommodation and service. We sincerely thank you for the rich content of your trip to Detian Waterfall, the unique experience of the free hiking tour, and the recognition of the professionalism of the hotel team. Your recommendation is our motivation to continuously pursue excellence and provide better services. We will convey your valuable opinions to the team to motivate them to continuously improve their service quality and professional skills to ensure that every guest can enjoy a unique and extraordinary stay experience in our hotel. We look forward to serving you again and helping you create more beautiful memories. Thank you again for sharing this unforgettable trip with us and giving us valuable affirmation and support.

Response from Property: Dear guest, Thank you for your enthusiastic evaluation and detailed sharing. We are very happy to provide you with a pleasant stay and enjoy such a rich surrounding tour. The attractions you mentioned: Muqian Scenic Area, Jiehe River, Jiebei and Shizishan Hiking are all our pride and part of a unique journey carefully planned for our guests. Regarding the room features, we have been committed to combining local culture with modern design to create a unique accommodation experience for each guest. Your positive feedback is a recognition and encouragement for the hard work of our team. As for the environment and facilities, we promise to continue to optimize to ensure that every visitor can enjoy meticulous service and a comfortable living experience. Your valuable opinions will help us continuously improve quality and solve practical problems. We are very happy that you can use your free time to personally "check in" these wonderful attractions and experience different cultures and scenery. Your experience sharing not only enhances the communication between a wider range of travel enthusiasts, but also helps our hotel attract more guests to experience. Thank you again for your visit and feedback. We look forward to providing you with more wonderful memories of your stay. If you have any suggestions or needs, please feel free to contact us. I wish you a happy life and good health! Sincerely, Front Office Manager, [Hotel Name]

Response from Property: Thank you very much for your positive comments and affirmation! We are honored to hear that you appreciate our location, beautiful scenery, children's breakfast service and friendly staff. Your satisfaction is our greatest motivation. In order to let more friends enjoy this beauty, we continue to improve the quality of service to ensure that every guest can feel the warmth and comfort of home in our hotel. We also sincerely invite you to visit again. If there is any room for improvement in the future, please feel free to let us know. Every valuable feedback from you helps us grow continuously. We look forward to providing you with an unforgettable journey experience again. Thank you very much for your choice and recommendation!