The Leela Ambience Convention Hotel Delhi

Cleanliness: The hotel is frequently commended for its cleanliness, with spotless rooms and clean facilities including toilets and a pool. Guests appreciate the neat and tidy environment, which adds to the comfort of their stay.(based on 11 reviews)

We had a confusion with the booking because several hotels in this chain have almost identical names. By mistake, we booked the one in Delhi instead of Gurgaon. When we arrived for check-in, it took nearly two hours of back-and-forth with the staff trying to fix the situation, request a refund, or switch to the correct hotel. In the end, they assured us that everything would be resolved — they said they’d contact the other branch and process the refund. Unfortunately, the refund never arrived. I ended up spending more than 3–4 hours in total on calls, messages, and endless explanations just to fix something that should’ve been simple. Definitely not the kind of experience you expect when paying $350 per night.

The rooms were spotless and extremely comfortable The staff was incredibly friendly and efficient, making our stay very pleasant.