Crane's Beach House Boutique Hotel & Luxury Villas

Crane's accommodation provides a full kitchen, two pools, stylish rooms, and beautiful gardens. Guests appreciate the exceptional cleanliness, friendly staff, and convenient beachfront location near dining and shopping options.

- [ ] We were in Florida to visit my Dad. He died the first day that were were there. I called the hotel from the hospital and told them that we would arrive very late and that my father died and we would not be able to stay for the four night that we booked. The person that answered the phone was compassionate and said that he understood and of course we would only be charged for the nights that we stayed. I had explained that the funeral was in NY and we would have to get back. We arrived at the hotel after midnight and there was no parking spots available. We had to park on a very dark side street and walk back to the hotel with our bags. The next morning I went to see the person in the office. I once again explained the circumstances and he said that there was a no cancellation policy. Although I certainly understood the policy I explained to difficult circumstances and asked if they could make some sort of accommodation. He said that the circumstances were not the fault of the hotel and we would have to pay for all 4 nights. I asked to speak to the owner but was told she only accepts emails. I sent her an email explaining the circumstances and she never wrote back. The clerk told me later that he checked with her and there w out old be no accommodation despite the death of my father. We paid for all 4 nights. The room was just as bad. The air conditioner was extremely loud. They have glasses and plates in the room but if you Donny wash them you are charged a washing fee. There was no dishwasher and no dish soap or sponge. There was also a loud left blower outside very early in the morning. I have never written a bad review but this hotel was cruel. It was so overpriced for a hotel on dark side street with insufficient parking and a small subpar room. I would avoid at all costs. Finally my sister stayed at the Colony. The staff and accommodations were wonderful.

We stayed here the week before Labor Day weekend and found this resort to be a wonderful experience all around. We stayed in a luxury villa suite and it was spacious, clean and comfortable. The pullout couch was very comfortable for my teenage son. The staff at the front desk were friendly and welcoming. I would highly recommend this resort.