Hunguest Saliris

Staff Service: The staff is frequently mentioned as polite, helpful, and patient, contributing positively to the guest experience. They assist with various needs, although some guests suggest they could smile more, their overall service is appreciated.

Health spa and thermal pools are wonderful. Great front desk staff at check-in and checkout (Gyula)

The illuminated Salt Hill is breathtaking at night, but the hotel's services fell short of expectations. Upon check-in, our room lacked some essentials, and the view was unfortunately marred by an overgrown green roof with weeds. We even saw a neighboring room with a full-grown pine tree outside the window — at least that was more attractive than the dry weeds! There were no mosquito screens on the windows, which was frustrating, especially during a stink bug infestation. When we requested cleaning, only the towels were replaced, but there was no sign of actual cleaning in the room. Downstairs, the spa didn’t offer even a small locker for guests, even upon request, which made it inconvenient to keep going up from the spa to our room on the fifth floor.To make matters worse, none of the clocks were synchronized, with time differences of up to 15 minutes between them — and they hadn’t even been updated for daylight savings. This caused a lot of unnecessary confusion and frustration. The pool area supervisors also didn’t address children jumping into a non-jumping pool, which was disruptive. The room’s furnishings were dated and somewhat low-cost, like relics from the late socialist era. Everything had a layer of dust, especially ornate areas like the table legs, which seemed neglected. The glass doors on the bathroom and toilet offered zero privacy and allowed every sound through. Dinner was overly salty, while breakfast lacked seasoning. Both the coffee machines and the juice dispenser were never in working order at the same time during breakfast.