kelven2021
March 12, 2025
Arrived at 10pm, the door was still being painted, the paint was not dry yet and there was a pungent smell. I asked the front desk for the key to see the room, and I couldn't accept it even after seeing three rooms. The environment was shabby, the door locks were broken, the floor was warped and soaked, and it was dirty everywhere. The most unacceptable thing was that the pillows, quilts and towels all had yellow stains, and there were a lot of hairs. It can't be called a hotel. I asked them to refund the money and cancel the reservation, but they told me to find an agent and refused to help me. I wasted time and money after talking for a long time. The pictures on Ctrip are all old photos from many years ago. The owner of this hotel is now Bangladesh. It relies on deceptive tricks to cheat customers' room fees on online platforms, and the platform doesn't care. I found that I transferred the order to Agoda. How can they be so black-hearted and allow rubbish hotels to cheat customers and do nothing? I really couldn't stay there and left. Negotiating a refund was fruitless. The platform doesn't care. This is the worst hotel I’ve ever booked,I got nothing and lost money. Fithy dirty hotel and the owner,mismatched pictures online,cheating people’s money. I will tell Malaysia tourist police later. This hotel should not exist.
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