Snow Mountain Wake Up Hotel Reviews

Response from Property: 尊敬的客人：您好！看到您的點評，我們整個團隊都感到無比温暖和喜悦。感謝您選擇下榻我們酒店，並在這裏度過了如此舒適的時光。您對酒店地理位置和服務的肯定，是對我們最大的鼓勵。我們一直致力於為每一位客人打造“看得見風景的房間”和貼心的入住體驗，很高興能讓您和愛人滿意。特別開心聽到您對旅拍老師技術的認可，也很榮幸能用鏡頭為您記錄下在雪山下如此珍貴的瞬間。最激動人心的莫過於您邂逅了“日照金山”！據説這是需要極大運氣才能看到的美景，看來您和愛人一定是被幸運之神眷顧的人。感謝您把這份美好也帶給了我們。期待在未來的日子裏，能再次歡迎您和家人的到來，一起在這裏續寫更多美好的回憶。祝您生活愉快，旅途平安！

Response from Property: Dear Guest from the Snow Mountain, Thank you for choosing to stay at our hotel and for taking the time to share your experience. We are honored to receive your praise and appreciation for the snow mountain views, our on-duty staff, and our lovely patrol dogs. We have relayed your compliments to the staff member in question, who was very touched, and this is a great encouragement to us. At the same time, we sincerely apologize for any unpleasant experiences you encountered during your stay. The facility issues you described in detail—the repeated flickering of the bedside lamp at night, the fright and psychological stress caused by the ventilation system, the poor soundproofing between floors, and the confusion caused by the limited time for diffused oxygen supply—each of these issues seriously affected your stay and quality of rest, completely deviating from the service standards we expect to provide. The shortcomings in the coffee shop service you pointed out, especially the staff's indifference towards guests during afternoon tea, also exposed serious deficiencies in our team's service awareness and on-site management, for which we are deeply ashamed. Your feedback was very specific and valuable. We have immediately begun a comprehensive investigation and rectification: 1. Facility Inspection: The Engineering Department will thoroughly investigate the room's electrical circuit issue you mentioned and conduct similar hazard checks on all guest rooms. Simultaneously, we will reassess the ventilation system and soundproofing, and study solutions to optimize the oxygen supply equipment. 2. Service Improvement: We will learn from this experience and retrain all staff on service awareness and initiative to ensure every guest is received promptly and warmly, preventing such incidents from recurring. We apologize again for the poor experience. We are very grateful that you were willing to share these details with us, giving us the opportunity to improve. If you are willing to give us a chance to make amends in the future, we will do our utmost to provide you with a safe and comfortable journey.

Response from Property: Dear Guest, Thank you for entrusting our precious travel moments to [Snow Mountain Awakening Hotel], and we are even more grateful that you shared this joy with us in such exquisite words. Seeing you and your family enjoy the tranquility of "lying down and watching the snow-capped mountains" at Feilai Temple fills us with joy and honor. As you mentioned, occupying a prime spot on the viewing platform is a welcome gift we want to offer every guest – no need for crowds, just a cup of hot tea to enjoy the ever-changing sunrise and sunset over the thirteen peaks of Meili Snow Mountain. Your recognition of the room's view, the quality of the breakfast, and the attention to hygiene is the greatest praise for our team; and your special mention of "allowing middle-aged people like us to enjoy the scenery with peace of mind" truly touched us. On the plateau, ensuring that the elderly and children receive proper care, allowing you and your family to travel without worries, is precisely the meaning behind our meticulous attention to service details. Thank you for your praise of the staff's professionalism and enthusiasm; we will pass this encouragement on to every member of our team. Furthermore, the hotel's ongoing local cultural experience activities look forward to bringing you even more profound memories of the snow-capped mountains in the future. Our meeting at an altitude of 3400 meters was fate, and your recommendation is our most precious gift. Thank you again for your perfect review. The snow-capped mountains will always be here to welcome you and your family, and we look forward to embarking on another journey together. May your life be as warm and radiant as the golden sunrise over the mountains! ✨

Response from Property: Thank you for sharing this breathtaking beauty! The snow-capped mountains bathed in golden light are the most beautiful gift from our hotel's rooftop. Even better, we've prepared complimentary afternoon tea and evening desserts, allowing you to leisurely savor this magnificent moment from your room. Your satisfaction is our greatest motivation. We hope this good fortune and warmth will continue to accompany you, and we look forward to seeing you again!

Response from Property: Prime Location and Convenient Driving Access: We are honored that our location and convenient charging facilities for your car will enhance your travel experience, especially for electric vehicle owners. This is a convenience we strive to provide for our eco-friendly travelers. Enthusiastic Young Team: We've heard your praise of our team's "energetic" spirit! Helping you with your luggage and ensuring a smooth check-in experience makes you feel cared for from the moment you enter the room—that's what makes us happiest. Attention to Detail in High-Altitude Services: In high-altitude areas, promptly introducing oxygen supply equipment and ensuring clean and tidy rooms are our responsibilities. We are delighted that you have noticed and appreciated these details. Chinese New Year Fireworks and Festive Atmosphere: Sharing a spectacular fireworks display with you during the special Chinese New Year, making the festive atmosphere even more vibrant, is a truly meaningful and joyful experience.

Response from Property: Hello! Thank you for choosing "Awakening from the Snow Mountain" as your favorite hotel of this trip. We are truly honored and touched by this kind sentiment. From the thoughtful communication before your arrival to the butler-style prompt replies during your stay, and the comfortable accommodations with direct views of the snow-capped mountains and ample heating and oxygen supply, we are delighted that every detail met your expectations. We are especially honored that you enjoyed the coffee and drinks at the Cloud Bistro on the fifth floor. Our two friends were also thrilled to receive your praise! Spending that evening with you, filled with fireworks, a movie, and a cozy fireside chat, is a precious memory for us. King Kong and Potato were also delighted to bump into you while strolling around Feilai Temple! Thank you again for your thoughtful sharing. We look forward to our next meeting at the foot of Meili Snow Mountain. We will definitely prepare a sweet evening soup for you again, waiting for you to return to "Awakening from the Snow Mountain" ☀️

Response from Property: 親愛的家人，您好！從“試住一天”到“續住三天”，從香格里拉再回到我們這裏過年——您用行動給了我們最頂級的認可！ 🏮最開心的是，媳婦天天唸叨“趕回來吃下午茶和甜湯”，這句“唸叨”比任何讚美都讓我們温暖。❤️感謝您對硬件、服務和老闆兩口子的認可。能讓您一家人住得舒服，是我們春節最好的禮物。媳婦説這是“住得最舒服的一次民宿”——這句話，我們記在心裏了。隨時回家，隨時有甜湯等着！扎西德勒！🙏

Response from Property: Thank you for your fair review! Regarding the bedding, it's currently being upgraded. The guest rooms have two thread counts: 100-thread white and 80-thread warm-toned raw cotton. Due to room shortages, some rooms even used linens provided by the laundry company during the upgrade period. We believe the improved bedding will provide a significantly different experience! Regarding the oxygen supply, it's currently the best equipment in the area. Because the equipment is large, using a screw compressor to generate oxygen—not a small machine—it generates a lot of heat. Currently, it cannot provide oxygen the day before yesterday, but a small oxygen generator is available as a backup.

Response from Property: 十分感謝您對雪山醒來的五星好評！雪山醒來致力為來到這裏的人帶來如家般的體貼。您入住的是雪景房，從硬件設施到軟件配套都是我們精心挑選的，用心給您帶來更好的服務，希望能給您帶來極致的入住體驗。期待和您在雪山的再次相遇！祝您旅途愉快、一切順利，扎西德勒！

Response from Property: Thank you so much for choosing to stay at our hotel and for taking the time to share your experience. We value your feedback regarding facilities and cleanliness. Indeed, as one of the earlier hotels in the Meili Snow Mountain area, our facilities cannot be as modern as those of newly opened hotels, and we sincerely apologize for any sense of age you may have experienced. We will continue to improve daily maintenance and meticulous cleaning to strive for the best we can do with what we have. We also appreciate your recognition and affirmation of our service; this is the greatest encouragement for our frontline staff! Thank you for your understanding of the overall environment of Feilai Temple; we will continue to work hard to improve the quality of our breakfast. We look forward to seeing you again at the foot of the snow mountain and hope to provide you with an even more perfect experience.

Response from Property: 看到您完美趕上了煙花秀和日照金山這兩個“高光時刻”，我們打心底裏為您感到高興！梅里雪山的魅力就在於它的瞬息萬變和震撼人心。感謝您把這份美好的回憶留在XX酒店，也很感謝您對我們的認可。下次來，記得提前告訴我們，幫您預留最佳的景觀位置，繼續讓您“一拉開窗簾就心動”！

Response from Property: 關於“黃金幾十米”： 看來您完全get到了我們的用心！在高海拔地區，這“最後幾十米”的舒適感確實是千金難買的。很高興我們的第一排景觀位置和這關鍵的距離，能為您省下體力去更好地享受風景。關於“救命電梯”： 哈哈哈，您這個“三遍強調”太真實了！帶着行李在高原爬樓梯確實是極限挑戰。能成為您“不會哭”的後盾，我們倍感榮幸。關於“年輕團隊”： 被您誇讚服務熱情，小夥伴們都要開心得飛起來啦！我們相信，旅行中最動人的是人與人之間的連接，能用年輕的心態和熱忱的服務為您解決問題，是我們的榮幸。能得到您與滇西北其他五家酒店對比後的肯定，這份鼓勵格外珍貴。關於“硬件之外的用心”： 非常感謝您的包容和理解。我們一直努力在“家”的温暖感上下功夫，無論是零食小物，還是煨桑、旅拍等文化體驗，都希望能為您呈現梅里更立體的一面。您能喜歡，真的太好了。再次感謝您的滿分好評，期待下次在雪山醒來時，還能與您相遇！祝您往後的旅途，處處皆有光亮。✨

Response from Property: 尊敬的雪山來客，感謝您撥宂分享如此詳盡而美好的入住體驗。得知您在我們的酒店收穫了“堪稱完美”的旅程，並特別讚賞了觀山位置、屋頂倒影拍攝及供氧設施等細節，我們深感榮幸。為每一位客人提供難忘的雪山記憶與舒適應對的體驗，是我們的執着追求。真誠期待在不久的將來，能再次有機會為您提供服務。祝您諸事順意，旅途滿載而歸。