Deqing High Speed Railway Station Kaiyuan Life Hotel

1. The room was extremely dirty, unbelievable for a chain hotel. It was practically uncleaned; there was an unidentified liquid in the bathroom trash can and bags, and visible hair was everywhere. The bedding was also appalling. 2. The bathtub water was yellow, with severe backflow issues, unbearable. They didn't even provide disposable bathtub liners; the one in the photo was one we brought ourselves. 3. The hotel staff's service was extremely poor. We called for a customer service complaint, and security came to check the room. What kind of chain hotel has stooped to needing security to check rooms and provide no service whatsoever? The housekeeping lady was even playing cards on her phone when she came to the room, which speaks volumes about her attitude when cleaning. Security told us the duty manager had already left work; we arrived at 7:30 PM, which is unbelievable, especially since there was no one to handle the complaint. 4. The entire hotel was disorganized. There were no delivery robots; food delivery was available, but some items required guests to pick them up in the lobby. The cleanliness of the areas was appalling, with no one cleaning. The front desk staff were just sitting at their desks. 5. The environment was terrible, with extremely poor soundproofing. I was woken up several times, even in the last room we were given. It was a completely unpleasant experience, and I will never come back. Don't come to this hotel! It has nothing, and coming here is a complete waste of your money!

I came here because of the Kaiyuan brand, but the quality is absolutely terrible. Even ordering takeout wasn't delivered to my room by a robot, and no one notified me. The breakfast selection was also very limited and not good value for money.

The room was small and extremely noisy, making it impossible to sleep all night. I thought I'd better just eat breakfast and leave, but the fried noodles were spoiled, and the other food was also terrible. I checked out immediately, hungry. It took a total of 7 hours from check-in to check-out, and I just couldn't stand it anymore! It was the worst stay I've ever had!

The room was just a converted apartment building. The front desk on the first floor forgot to give me a breakfast card. The water in the bathtub was rusty yellow, the refrigerator didn't work, the phone didn't work, and it felt unhygienic. The wallpapers are all dirty. The surroundings are still desolate. Not recommended at the same price. The main reason is that the trains passing by outside are often rumbling, so I need to wear headphones to sleep anyway. There is no carpet, and the bed back decoration is made of cotton upholstery from the 1980s. It feels very bad, and the mattress is also very poor. . Can't stay.

Zero service, the hotel was filthy!!!

Making phone calls in the middle of the night to disturb guests. The service provided by the person named Ma at the front desk was particularly poor.

The laundry room only has one washing machine and one dryer. It took 6 hours to wash the clothes. The key is that there is someone to dry the shoes. The service attitude of the front desk clerk is poor. Breakfast has few varieties and is poor. Will not stay here again.