The Coach House

It was coming up to my sister’s 60th birthday and as a special treat I decided to book a wine tasting experience at Darley Abbey Wines along with a stay at The Coach House, just around the corner from the vineyard. I had read about the hotel and it sounded and looked absolutely stunning with great reviews. I phoned the Coach House and arranged for a gift voucher to be sent out to me. When it arrived I was surprised to see that the voucher had been put into a normal envelope and duly arrived looking worse for the journey down to me. The edges were crumpled and in no way seemed to represent the hotel I had read so much about. Not a great start but I contacted the hotel to ask for a replacement and an understanding and apologetic Zoe kindly sent a replacement in a more robust envelope to prevent a recurrence., My sister, thrilled by the gift, booked an evening at the hotel which would tie in with a visit to the vinery. I was shocked to get a phone call from my sister on the day of her getaway to hear that whilst she had had a great time at the vinery she and her husband had turned up at the hotel to be told by a young woman at reception that they had no booking for them and that the hotel was fully booked. She was in tears as she and her husband had to make their way back home. My sister’s day had been marred by an incompetent booking system and a receptionist who clearly didn’t give a damn about the mix up and who refused to put me in touch with any management team member when I made a hasty phone call to try to retrieve the situation. Zoe, some time later, once my sister had made it back home, said that, had she been there - she wasn’t - she would have offered to pay for a hotel room elsewhere in the village. What a shame that they had such an unhelpful individual on reception that day. I was consequently refunded and, as a way of apology, Zoe, once again, was left to try to clear up the misunderstanding by sending my sister a bunch of flowers. It was of course too little, too late, as my sister’s intended perfect break had been ruined. I’m sure this is, indeed, a lovely hotel and I read that the staff are excellent - but that most certainly has not been the case here. My advice to any would-be buyer of gift vouchers, which are clearly advertised on the website, is DON’T. It obviously throws the whole system into disarray and a bunch of flowers does not compensate for the awful service we have experienced.

Only stayed overnight as we were at a wedding nearby but loved the hotel and small touches like coffee and brownies to help ourselves. Each room individually decorated and so tastefully done Very helpful staff and breakfast was lovely. Would recommend

What an absolute gem! A proper boutique hotel feel with great decor and well appointed and stocked rooms. A lovely welcome with coffee and brownies and very accommodating for our early arrival as we were attending a wedding at West Mill which is an easy walk home from. Very highly recommended.

This is proper boutique hotel. We had a night here before heading out to the Peaks and it really is a fabulous place. The room is what you'd expect from a hotel costing twice as much - beautifully designed, very comfortable, spotless and with lots of thoughtful touches. It was also one of the best breakfasts we've had in a very long time, in a very cool dining room. I can't recommend this little gem highly enough.

Visited for Valentine’s Supper Club with Cherry Pickle catering and bed and breakfast. After a pre dinner drink in the lovely bar area we had the most amazing food on the Friday evening, every course was delicious, the quality and presentation easily compares with some Michelin star restaurants we have previously eaten at! Our room was lovely and we had a wonderful bouquet of flowers from Breadsall Blooms as part of our package. Breakfast the following morning was cooked to perfection and there was plenty to choose from. Thank you to Zoe for being the perfect host from the moment we arrived on Friday evening until we left on Saturday morning. We can’t wait to return!

We stayed the night before my daughter’s wedding and we booked five rooms for family. All the rooms were lovely and the hosts were very welcoming and helpful and we had an excellent breakfast to start the wedding day. I would definitely recommend The Coach House.

We stayed here as our daughter was getting married on 28th July 2023 at The West Mill. The Coach House is quirky, but beautiful hotel. They looked after us so well the food and hospitality was perfect, we stayed there for 2 nights were we had drinks and fabulous homemade food. Would highly recommended and the brownies were the best 5 stars

Excellent B & B. Quiet, well equipped room. Nice to have the bar downstairs to sit in during the evenings. Lovely garden, and great breakfast. Friendly and helpful staff. Parking available. Thank you

Just had our wedding at the coach house, just the 2 of us. We couldn't recommend this hotel enough. Everything was perfect. Zoe was amazing, nothing was too much trouble. Our room was gorgeous, equipped with everything you may need. The bed was incredibly comfy we slept so well. Food was outstanding. We're definitely going to book again for our anniversary