Desert Hot Springs Spa Hotel

Been here a half dozen times and every time we come the people working here are all very friendly and accommodating. The eight different hot pools are a treat. Rooms are huge. It’s definitely not the four seasons but for the price, if you want a place to swim and hang out, you could do a lot worse than here. Breakfast at the sunshine Café was both inexpensive and surprisingly extra good. Well done, chef!

I called the morning of my arrival to let them know I wouldn't be arriving Friday night until after midnight. The woman said she'd note it. We arrive, and there was no reservation. They said it had been cancelled and there were no rooms available. I just stood there at the counter. The desk clerk then said he would see what he would do. Finally, some 30 minutes later, he "found" us a room. I said we were staying through Monday morning. I signed and went about unloading the car. There wasn't any secure parking at all, let alone ADA parking. The only ADA was parking outside in an adjacent lot. The only way a wheelchair could get to the room, was to go through the lobby, a few hundred yards away from my room! Causing two trips to my car each time I left. One for luggage and one for the wheelchair. We couldn't seem to get the room cleaned. The floor was sticky, and only one towel for two people. I complained. They cleaned the room, yet the floor was still sticky. They checked me out a day early. Sunday morning I loaded my car, went back to the room, only to find they had already checked me out. Again, I get told there are no more rooms available. Again, after about half an hour, they were able to give me the same room, but at the holiday rates of over $300. Again, another wait, and they were able to give me the room for 1/2 price. The place is noisy. Paper thin walls. All this said, the bed was soft & comfortable. There's more. But there isn't room here.

Very noisy: this hotel doesn’t seem to have quiet hours, and the pools seem to be open all night.

Harassed by staff and advised our reservation was no good. Nothing but issues. While I was out at a local business, my car was broken into and money and electronics were stolen and my battery was disconnected. Assume someone interrupted that theft. Property gave us 2 free nights for the documented errors by their staff But will never go back. I never give bad reviews, usually opting to just walk away. This was over the top harassment.

Employees are Fantastic! The resort is 67yrs old and as is to be expected subtlety showing her age. A Grand Dame! A bit noisy with people on both sides and above again due to being 67 yrs young.

Surfaces were swept & utilities in working order however the rooms are old. In addition the patio door did not glide properly due to its age; metal on metal. This was reported to the front desk. Pools appeared well maintained. Surrounding property could use additional indigenous trees and shrubs to help buffer the traffic noise from Palm Drive.