Ecocharme Pousada do Marcilio

I will define the inn's service with one word: ageism. Pure prejudice against people because of their age. I went to the aforementioned inn on the Corpus Christi holiday with a group of 13 people, 9 of whom were over 70 years old. I don't know if you have elderly relatives, but I would like to remind you that elderly people need more attention than young adults. They ask more about things, sometimes more than once. But apparently the attendants at the inn, as well as the El Loco restaurant, which is opposite the inn, are immune to this type of guidance. But let's get to the facts: the hotel reception is open from 7am to 9:30pm. In other words: lose all hope, if you need something after 9:30 pm, like extra blankets, as was the case with an elderly lady in my group, where the air conditioning was poorly adjusted, very cold, and she only noticed it right away who went to sleep. Or else as was the case with my mother, 74 years old, who had a terrible first night whose air conditioning dripped water on top of the pillow of the bed where she slept. After fixing the air conditioning in the room where I shared with my mother, they fixed the device perfectly, cleaned the room, and left a note for the consumption of the minibar that we did not use. Another recommendation: look VERY CAREFULLY at the minibar bills you present at the end of your stay, as many elderly people in my group did not remember having taken as many waters as they were informed by the hotel, and ended up paying, intimidated by the coldness of the attendant who closed the bill. I also write this because, after so many problems, my mother asked to speak to the hotel manager, but the employee informed her that he or she would not be available. Who knows now he or she might read this? To the attendants, who treated my mother badly, and the other elderly people in my group, a message: if you're lucky, you too will become old one day. Good luck with that.